"Stayed one night as going to a wedding locally the next day. On arrival realised that my Mum’s room was a long walk away, she has some mobility issues. Room was changed straight away to something much closer to everything. Staff at reception, in bar, restaurant & at breakfast all friendly & helpful. Evening meal & breakfast great & good value. Everywhere was really clean. Only downside was room was a little tired re decorating. But it looked like things were happening, as bar & restaurant area...

"We really enjoyed our stay, it's great value for money and the staff were very friendly and helpful"

"Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall...