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Hotel West Refugio

2.0 star property
Hotel in San Juan del Río with an outdoor pool and a bar

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Hotel West Refugio, steps from vibrant streets, welcomes travelers with an inviting outdoor pool. Relax on sun loungers, enjoy drinks at the poolside bar, or find quiet moments in the garden and terrace. In-room WiFi keeps everyone connected throughout their stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Kitchen
  • Pet friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

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10.0 out of 10
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Highlights

Individually furnished
Individually decorated
Refrigerator
Smart TV
Portable fan
Down duvet
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Habitación Familiar

Habitación Familiar | Down comforters, individually decorated, individually furnished, desk

Habitación Familiar

Highlights

Individually furnished
Individually decorated
Refrigerator
Smart TV
Portable fan
Down duvet
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitacion Estandar (Pet Friendly)

Down comforters, individually decorated, individually furnished, desk

Habitacion Estandar (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Refrigerator
Smart TV
Portable fan
Down duvet
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Habitación Queen Size

Habitación Queen Size | Down comforters, individually decorated, individually furnished, desk

Habitación Queen Size

Highlights

Individually furnished
Individually decorated
Refrigerator
Smart TV
Portable fan
Down duvet
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Cto. el Molino Centro, San Juan del Río, QUE, 76800

What's nearby

  • Senor del Sacro Monte Temple - 9 min walk - 0.8 km
  • Nuestra Senora de Guadalupe Church - 14 min walk - 1.2 km
  • Fundadores Square - 14 min walk - 1.2 km
  • TecMilenio University San Juan del Rio Campus - 6 min drive - 1.9 km
  • Cavas Freixenet - 19 min drive - 10.2 km

Getting around

  • Queretaro Intl. Airport (QRO) - 51 min drive

Restaurants

  • ‪Finca Santa Veracruz - ‬11 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Abuelitas Pizza Centro - ‬12 min walk
  • ‪Carl’s Jr. - ‬10 min walk

About this property

Hotel West Refugio

Hotel located in Centro Histórico
Take advantage of a poolside bar, a terrace, and a garden at Hotel West Refugio. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Smoke-free premises
Room features
All guestrooms are individually furnished, and include comforts such as first-run movies, in addition to amenities like free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 34-inch Smart TVs with Netflix, streaming services, and digital channels
  • Communal kitchens, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch smart TV with digital channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Blender
  • Coffee grinder
  • Ice maker
  • Microwave
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Shared kitchen access

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel West Refugio Hotel
Hotel West Refugio San Juan del Río
Hotel West Refugio Hotel San Juan del Río

Frequently asked questions

Does Hotel West Refugio have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel West Refugio pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking?

Limited spots are available. There is free parking nearby.

What time is check-in at Hotel West Refugio?

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel West Refugio?

Check-out is at 1:00 PM.

Where is Hotel West Refugio located?

Located in Centro Histórico, this hotel is within a 15-minute walk of Senor del Sacro Monte Temple and Nuestra Senora de Guadalupe Church. Fundadores Square and TecMilenio University San Juan del Rio Campus are also within 2 mi (3 km).

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Reviews

Hotel West Refugio Reviews

9.2

Wonderful

9.6

Cleanliness

10

Location

9.6

Staff & service

9.4

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 61 out of 79 reviews
Rating 8 - Good. 9 out of 79 reviews
Rating 6 - Okay. 5 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 2 out of 79 reviews

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff it’s so friendly and nice. 10 out of 10 for this place. Few things. Pool is to small. Need bar options if you like to drink. But you can bring your own stuff and sit on the patio.
Stayed 1 night in Oct 2022

8/10 Good

martha

Liked: Cleanliness, staff & service

Cute friendly affordable full kitchen

small and cute property. pool needs more skimming but it's great to refresh. beds are comfortable, clean bathrooms. The ony issue is no AC. Still, host was very kind and lent us a portable fan. Kitchen is large, and it has all you can need.
Stayed 1 night in Jun 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Está original el concepto y muy limpio Nos gustó bastante
Stayed 1 night in Oct 2025

10/10 Excellent

Marivel

Liked: Amenities
Had a great time. Staff was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rincón agradable

Atención amable y precisa del personal, instalaciones muy amenas. Excelente concepto country.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cristopher

Liked: Cleanliness, amenities, property conditions & facilities
Excelente propiedad, ya es la segunda vez que me hospedo y es muy comoda
Stayed 1 night in Jun 2025

10/10 Excellent

Javier Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonita, la tematica le da originalidad y el personal muy amable en todo momento.
Stayed 1 night in Jun 2025

10/10 Excellent

Fernando Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Ubicación y Decoración
Stayed 1 night in May 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 1 night in Apr 2025

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Esta lindo el lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y atentos
Stayed 1 night in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, room comfort

El viejo oedte

Fue fácil llegar, está súper lindo el lugar la atención seguridad super recomendable.
Stayed 1 night in Feb 2025

10/10 Excellent

Fabian

Liked: Amenities
Muy buena por aceptar perritos!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Dennise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquilidad

Esta muy comodo y muy tranquilo, se duerme muy agusto
Stayed 1 night in Jan 2025

8/10 Good

María Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien. Lo único que falta por mejorar es que no te cobren un porcentaje por pagar con tarjeta de crédito.
Stayed 1 night in Jan 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen punto intermedio para descansar

Muy tranquilo, para descansar.
Stayed 1 night in Dec 2024

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar súper bonito y tranquilo para descansar, todo muy cómodo, cubre todas las necesidades. El personal muy amable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es increíble, muy temático y acoger sinceramente no dudaría en volver
Stayed 1 night in Nov 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito todo
Stayed 1 night in Oct 2024

10/10 Excellent

Avelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Como reseña, me hospede en este hotel hace casi 1 año y olvidamos un monedero, regrese a hospedarme este año y aun conservaban el monedero de forma intacta con documento, billetes y monedas, quede sorprendido de la honestidad de ese lugar, super recomendable.
Stayed 1 night in Oct 2024

10/10 Excellent

José María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y atención de calidad.
Stayed 1 night in Oct 2024

10/10 Excellent

Zabdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bastante tranquilo y se siente mucha paz
Stayed 1 night in Sep 2024

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente atención de los chicos de recepción...
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy tranquilo, arquitectura admirable. La zona es muy tranquila libre de ruido
Stayed 1 night in Jun 2024

6/10 Okay

CESAR

Liked: Cleanliness
check in, complicado
Stayed 1 night in May 2024