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Casa Dona Mercedes

2.5 star property
Charming retreat with lush gardens in Quetzaltenango where travelers can explore local attractions with expert guidance from the helpful tour desk

Choose dates to view prices

Casa Dona Mercedes sits in the heart of Quetzaltenango, offering a peaceful garden and terrace for relaxation. Travelers appreciate the in-room WiFi while the staff provides practical assistance with luggage storage, local tours, and concierge services to enhance the visit.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • Kitchen
The current price is AED 118
AED 143 total
includes taxes & fees
26 May - 27 May

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Hotel Las Americas
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  • Parking included
  • Free WiFi
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8.8 out of 10, Excellent, 53 reviews
The price is AED 312
AED 381 total
includes taxes & fees
21 May - 22 May
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 3 per night (33 ft away)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have elevators

Frequently asked questions

Is Casa Dona Mercedes pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Casa Dona Mercedes?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Casa Dona Mercedes on 26 May 2026 start from AED 118, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Casa Dona Mercedes?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Dona Mercedes?

Check-out is at noon.

Does Casa Dona Mercedes provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Casa Dona Mercedes located?

Situated in Quetzaltenango, this guesthouse is steps from Quetzaltenango Central Park, Museum of Natural History, and Quetzaltenango Cathedral. Edificio Rivera and Municipal Theater are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.8

Cleanliness

8.6

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 20 out of 33 reviews
Rating 8 - Good. 8 out of 33 reviews
Rating 6 - Okay. 2 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

Reviews

Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Staff is very welcoming.
Stayed 25 nights in Mar 2025
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed here before. Its a great spot in a great location. Clean, comfortable.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice house, personal very friendly and helfull
Stayed 1 night in Feb 2025
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Pros : - Staff was fantastic - Amazing location - Big rooms - Free parking Cons : - noisy at night (exterior noise) - Bed was very stiff
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

William

Great Bargain in Xela

Very conveniently located, well-kept, and well-run. The bar in the corner made for some inevitable late-night racket. Gabby, who tended to things, was extremely helpful and pleasant and even helped us wrestle our luggage a block to our shuttle. Be sure to visit the Fuentes Georgina’s outside of Xela and go to the less developed pools downstream.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, clean and close to everything. Definitely will come back!!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flexible nice staff quite place
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hostel in Xela! Very nice location, two blocks from the park. The neighborhood was safe and it had easy access to parking. My friends and I were very satisfied with our experience during our stay.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Small, good value, safe, clean and quiet! Steps away from the Central parque and two large markets.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything if you don’t mind walking. The price is very reasonable for what you get! Warmly recommended!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Manuel

Liked: Property conditions & facilities
It’s was excellent
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in Xela

great location (two blocks away from the central parc and Cathedral and close to the market). Excellent service. Very spacious room and nice ambiance at the lobby level. Use of a kitchen possible. The receptionist was very nice and helpful.
Stayed 1 night in Jun 2023
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Great room, clean, good bed, good value. Only problem was frosted window that let light from hallway in, making sleep challenging.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Libertad

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities
It was all fine.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Carina

Liked: Cleanliness, amenities, property conditions & facilities
Das Personal war sehr freundlich und zuvorkommend. Die Unterkunft war sauber und es gab heißes Wasser. Das Zimmer war geräumig und mit allem ausgestattet was man braucht
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa muy bonita, cerca de varios lugares interesantes. Su personal sumamente amable y eficaz
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Xela

Fue una maravilla quedarme aquí. Del momento en que llegué hasta que me fui, las personas del hotel me trataron de forma increíble. Muy atentos con el esguince que tenía, muy amigables, y pacientes con todas las preguntas que les hacía (era mi primera vez en Xela). El hotel es muy limpio, la cama cómoda, y es tiene un ambiente bastante calmadito. Descansé muy bien. Y por la cercanía al parque central, pude ver varias cosas, aún con mi pie malito. Next time I am in the city, I will stay here.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Juan

Stayed 1 night in Feb 2026
Verified

4/10 Poor

John

Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ana Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Jonathan

Stayed 2 nights in Oct 2025
Verified

4/10 Poor

MIGUEL ANGEL

Stayed 1 night in Oct 2025
Verified

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025