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"The staff are friendly and attentive to our needs. The room is clean as always. I’m a regular guest. "

"The whole placr was clean and well kept. Great firm bed. The airconditioner gets cold really well. I really like the cold and hot purified water dispenser in every floor. It helps prevent using too much plastic and I appreciate that. The best part is that it is connected to Gateway Mall 2 which has a lot of restaurants that you can try. The Le Bistro got one of the best tasting croissants I’ve had. We really enjoyed our stay and we will definitely be back."

"Very nice, clean room. Very close proximity to shopping and many restaurants. Would definitely stay here again if I was vacationing in the area!"

"Very clean room and hotel staff was excellent "

"The room was spacious and clean. But what I was most impressed with was the staff! Everyone always greated us with a huge smile!"

"Excellent"

"Excellent hotel. Very nice rooms with great staff. The staff really makes this hotel stand out. I would highly recommend it. "

"Clean room and shops nearby"

"Novotel is a phenomenal hotel, and I truly enjoyed my stay for a higher-end experience. I booked an executive king room with Sky Lounge access. The room was very spacious, with a comfortable king bed and a generously sized bathroom. A nice touch was the two pitchers of water—one chilled in the fridge and one at room temperature—so there was no need to buy water. The amenities were excellent. The breakfast buffet (6:00–10:00 AM) offered a huge selection of Filipino favorites and some American options. On the 6th floor, there’s a gym, two large pools (main and kids’), and an outdoor bar where food and drinks are delivered poolside and open until 2:00 AM. There’s also a mini playground and kids’ drop-off area. The ground floor has a restaurant, bar, and gelato shop. The Sky Lounge on the 24th floor was a standout. While pricier, it’s worth it—unlimited non-alcoholic drinks and snacks, a mini buffet after 5 PM, complimentary alcohol during happy hour (5–8 PM), great workspace, and beautiful views. The hotel felt very secure, and the staff were friendly and helpful throughout. The location is walkable with malls, restaurants, transit, and entertainment nearby, though the area is fast-paced due to being a transit hub—hence 4 stars for location. Overall, Novotel delivered an excellent stay, and I’d gladly return."