6/10 مقبول
Linda L.
24 أغسطس 2025
عناصر نالت الإعجاب: النظافة
Very charming inn appointed with quality amenities/decor for a home like feel. Bed is comfortable, coffee bar fully stocked, a new microwave, nice lamps and a table with chairs for a computer or place to dine. There were two issues. First, the metal wastebasket (bathroom sinkcarea) the bottom was caked with what appeared to be dried coffee spills and food. The garbage bag new as was the roll of garbage bag rolls laid over the spills and bugs. I took the bugs outside then washed the trash can in the shower. Second issue has to do customer care/satisfaction. This inn co-books with VRBO. It's a Vacas property. Contact number at the inn is Vacasa. I arrived to the Inn at 3:00 in the afternoon. Check in is 4:00 in the afternoon. My unit was ready as the cleaning staff had departed hours ago. After a 5 hour drive, I was tired so I called Vacasa to ask if I could check in an hour early. No was the answer! Here's some of the reasons. First, I had not received an early check in email! I booked online there was, to my knowledge a selection for early check in. Second, the owners of the room didn't allow early check. This Inn is owned by an investment group not individuals. My neighbor, two rooms over, overheard my conversation. She shared that cleaning staff let her in with a key five hours before her check in time. By the time the Vacasa representatives and I finished speaking it was 3:32. Still a "no" for checking at 4:00. It was just nonsensical!
Linda L.
أقام ليلتين (2) في شهر أغسطس عام 2025