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My husband and I had a pleasant stay at Hotel Mama. We were pampered since we stepped in until we left. We definitely will stay again if we visit Quito again in the future.

I’ve traveled all over the world, five countries in the last 12 months. I have to say that this hotel had the best customer service I’ve ever seen. I was treated like a king as a regular traveler. I never leave reviews but I want the next traveler to Quito to find this gem.

I was very impressed with both the people and the facilities. I traveled alone to a place that was completely strange to me. I never felt alone. Everyday at breakfast (very tasty) the staff made sure that my plan for the day would work. They had a sincere interest in my well being and my experience in Ecuador. I would whole heartedly recommend this hotel. They made my trip wonderful.

Exceptional hotel located centrally in Quito! The staff were extremely helpful, friendly and kind. The house is beautiful. Breakfast was delicious. The bedding was top notch, I didn’t want to wake up! But the best part which I will miss throughout the rest of my travels was getting a massage on site each day from Darwin. How nice to have a 90 minute massage after a day of exploring. Don’t skip booking a massage!

What a lovely property. Very historic and the plants and wall paintings give it a welcoming touch. Excellent friendly service, especially from Daniel. Breakfast was also very decent. Very good location in historical center, but the only drawback is that the hotel is on a street that has a lot of noisy bars. Best to request the very quiet rooms in the back. Otherwise a perfect stay.

The hotel is located in the historic center so walkable to all the sites. It's a lovely hotel and the rooms are large. The service is exceptional! Everyone was so friendly and helpful. I would absolutely stay here again.

Location: perfect for us, walking distance to Old town, lovely view of Virgen de Panecillo from veranda and dining room. Has a very relax atmosphere. Wifi is great! Check in was easy, staff greeted us everytime we come back from tour or just strolling in the city. Food in the restaurant is delicìous, breakfast is just amazing with fruits, toasted Quinoa with yogurt and fresh coffee. Lastly, staff is super awesome, Kevin, James and bright eyed lady (sorry forgot her name) took an extra mile by...

This hotel was wonderful all around. If you are looking for something fancy then this place is not for you, but if you are looking for something that feels like staying in a friend's home then you will love this. This place feels more like a B and B than a hotel. The service is top-notch. They will arrange airport pickup and dropoff for you. It is located in the old town close to all the churches and museums. It is family-owned and run and everyone is so nice and friendly. Breakfast is included...

Spent 4 nights at this hotel in Feb 2018. It is located within an easy 3 minute walk to Plaza Grande on Venezuela St. Tell your taxi driver "Venezuela y Olmedo" that will get you to the nearest corner. The hotel is above a gift shop so you have to be let in/out by the staff. There is a buzzer at the door, and they answer quickly. This is an extra security measure and was not an inconvenience. Staff was excellent, attentive, and eager to help. Breakfasts were excellent and cooked as...

We stayed in a 2-bedroom suite... 2 bathrooms, full kitchen and washer/dryer. Excellent unit. A/C worked perfectly. The dryer actually got hot and dried our clothes. The kitchen was fully stocked with a real coffeemaker (not the horrible single pod that most hotels now use). There was a full size refrig and freezer with ice trays. Housekeeping cleaned the unit daily. Shower always had hot water and water pressure was strong. You have access to the Marriott hotel connected... benefit of using the...

The hotel makes a nice stay over when transiting via Quito to the Galapagos or other destination in Ecuador. Staff and service were great, very welcoming and helpful. We ate dinner in the Botanica Restaurant and found the service and quality excellent (try the Tempura Shrimp entree). The heated book was very welcome and while we did not have time to use it, the fitness center was large with a great selection of modern equipment. The Executive Lounge was nice with a protected outdoor sitting...

There's a nice outdoor area where you can sit and talk or read. Also, it has a very nice tv/lounge room.

Overall love the ambiance. Cozy, clean, and full of zen.

It was a lovely hotel in the heart of 'La Mariscal'! I was traveling by myself (female) and found it very safe to walk around the area to Plaza Foch (just 1-2 minute walk from the hotel) to get a bite to eat or hail a taxi or go for a drink. The staff in the hotel were extremely friendly and helpful. The hotel room was really nice and clean and also the bathroom was just lovely and clean to use. The hotel even let me store my luggage free of charge when I went to stay at Banos for 1...

This hotel is a gem! It seems like a 5 star retreat. We checked in extremely late due to our international flight and a simple email to the hotel was responded with assurances our room would be waiting, and it was. The lobby and room was always impeccable. I cannot say enough about the staff! At one point I had difficulty with an ATM across the street and mentioned it to Martin at the front desk and this gentleman went above and beyond by contacting the bank that owned the ATM and consistently...