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"The property had beautiful gardens, well appointed apartments and a gracious and always helpful host. Children enjoyed the pool a great deal during hot afternoons. Conveniently located for day trips by train or car to Florence and historic and scenic hill towns."

"We arrived after dark, tired from long overnight flight. We had no water pressure upstairs and no hot water anywhere. This was corrected the next day. One on-suite toilette would not flush properly and leaked at the grinder motor. A "tech" was called in. He informed us that he could not fix it, they would need to call someone else. When we continued to report the issue to the host, she informed us that the "tech" said it was working OK. The "tech" informed us that it was not but he could not fix...