"I’m torn about this place because the hotel and the food itself was fantastic.
They opened much too early to catch the season and the staff was not properly trained.
Walked in, management and staff didn’t even say welcome or provide some sort of welcome drink or information upon entering (as expected by 5+ star hotel). They asked what I was there for, as if a hotel checkin desk has other options. Not even a “welcome”.
Checked in, didn’t get the room as advertised. Advertising incorrect by Expedia and The hotel site itself. Rooms are fantastic, just not what I booked.
Manager said he’d follow up shortly with options. Received a call only 4.5hrs later with an upgrade, after I was forced to take “the only room available”, turns out there was one more.
They ran out of beach towels by 3pm.
3+ weeks open, they don’t even have a layout of the rooms, they send staff to check what the room looks like lol. Printed copy would suffice.
Message for hotel; staff should steam/iron their clothes. Smile and welcome guests. Staff are doing their best, solely blame management for nonexistent training.
Waited in lobby without anyone saying “can I help you with anything”, and they didn’t keep track of the line of guests, so people waiting were being cut off.
Breakfast and lunch was delicious. Would recommend that waiters introduce themselves and share what language they speak. Always different staff from different parts of the world. Confusing.
Will come back"
