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"At first glance my room looks spectacular. Later in the night while asleep felt my skin burn and itching with a smell coming from the bedsheets and blankets it was a strong odor of e- cigarettes. It was my worst night of sleep that kept me nervous. Luckily I travel with allergy tablets. Next day I spoke to my attention to have my entire bed sheet and blankets strip and removed from my bed room and she did a thorough job. I applaud her to do a fantastic job and I was so comfortable for the rest of my stay. It was a short stay andI will be back with my friends.The food and bar was good. The staff are pleasant etc. I wish we have some more live shows or entertainment at night. Also, I will give a score of 4."

"This hotel was the worst that I have ever stayed in when I arrived the lobby was so humid hot and dark very depressing looking me and my godmother ate lunch the first day and their was flies all over the table where we ate couldn’t even eat with the flies returning back to the table when we swatted them away the hotel room looked like a 1970s motel the air conditioning was poor quality couldn’t even get the room cooled my godmother had a heat stroke that night the staff was extremely unfriendly they all seemed to have a attitude problem One of the female workers got real nasty at us because we wanted to take a picture by some tables at the dining room and the front desk lady snapped at me saying make sure you bring me back my pen like they can’t get pens around there even when we switched rooms because of the poor air condition the room was still hot and humid we left the next day checked out went right to the airport the area it’s located is extremely dangerous we were harassed twice by locals trying to get us to smoke marijuana they wouldn’t just leave us alone they just kept following us even the bronx isn’t that bad like this area is and all the guest who stayed their looked like they were up to no good I don’t even think they were tourist they all had stank looks and the staff were all angry the beach isn’t part of the property they give you a beach pass to go over where the trashy locals will harass you trying to get money out of you don’t stay hear go to the Riu"

"The Riu was an excellent place to stay. The room was clean. Staff was awesome. The entertainment staff was by far the best."

"Service was terrible. Room "

"Infinity pool was clean and well maintained. The staff were very friendly. And the food was really good. "

"Tried to cancel the trip after the hurricane and hotel originally said they would and then changed their mind . We came expecting it to be damaged and lower standards and for a $10,000 holiday I wasn’t impressed. Hotel smells horrendously of mold and our rooms were so full of mold we got chest infections. Confirmed by my doctor when I got home. Could see mold in the air con vents (photos taken). Hotel grounds themselves (like garden beds etc, not well kept ) Staff were unfriendly . Asking the bartender at the pool bar for a bob Marley and she rolled her eyes . I asked if there was a drink she would prefer I order instead as the first drink is layered and she told me the name of another drink that was easier to make . And no she wasn’t swamped at the time and yes I tipped well every time. I will never ever visit again. I go to the Joia in Mexico quite often and it’s way nicer, it doesn’t even compare . I couldn’t wait to go home . Food was mediocre . We expected that post hurricane . I really wish we would have been able to cancel considering. And now it’s closing for 6 months … clearly because it needs work . Terrible vacation . What a disapppintment . Save yourself and go to the joia in Mexico , you won’t be disappointed ."

"Clean room Liked first floor with a patio Good location to beaches and restaurants Would definitely go back"

"Honesty, the staff attitude it everything at this place. Loved our stay here. Wonderful for family and food was great. Only thing I will say is I didn't like being robbed into joining the no"

"Only issue is the air condition does not make the rooms cool and comfortable the rooms stayed stuffy and moist"