Reichenbach im Vogtland

"hotel and staff. The grocery store downstairs was very nice"

"They never sent a confirmation email with the code for the mailbox (I was told that was a Hotels.com/Expedia problem as they sent them a useless email to get a hold of me. When we arrived we could not get into the hotel. If not for a very helpful hotel guest who called for us as our US phones could ..."

"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about ..."