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"The guest experience at this beautiful hotel really exceeded my expectations. Mr. Gonzalo Patino ( Front Office Mgr) who was very kind and empathetic patiently listened to my grievances and within a few minutes, solved the problem. I have to mention by name some of the wonderful staff like Sabrina & Alexandra who made my checking in and checking out a breeze. To Malik, Dewayne who carefully handled my luggage (even though I changed my room) and Felipe you always had a smile at the door and greeted me going in and coming out to Dolly and Natalia, who served me at the dining area (delicious breakfast)with such grace and poise thank you all for being AMAZING."

"Excelente!"

"Comfortable and quiet"

"Great stay. I was able to check in at 3am due to delayed flight."

"Perfect location. Great service, good food and great accommodations. "

"Staff were really friendly. Antonio, manager was really nice. Restaurant staff too"

"It was a good stay parking price was high "

"Everyone was super friendly. I'm a single parent with a 6 year old and they were very kid friendly while giving excellent service!"

"Loved being on the Wharf, but what made this hotel exceptional waa the service and the hospitality of the staff. I booked the hotel because it included breakfast, it was on the Wharf, and it had a rooftop pool. I enjoyed the pool but would have liked it to be deeper for actual swimming. The breakfast buffet was quite nice, but that’s not the main reason for my 5 star rating. It was the the willingness of the staff to accommodate our request for a room change after one night from a king bed to two queen beds. They even gave us a river view room for no additional charge. In general, everyone was so helpful, and always with a smile!"