Reston Vacations

"Good apartment and good location"

"This was a nightmare. To begin with, the check-in email was not clear and was missed because it came from a random name/address. Then there were no instructions on where to park. But the real fun began at 4:05p when I tried to check-in. They had the envelope with my information but there were no keys in it. They took forever looking for it. At 4:43p, after several "updates", they said there was a phone number I could call, but as I had an important meeting at 4:45p, that I was supposed to be in...

"The room was clean, the water pressure was good and the staff was very nice. Pretty good breakfast too"

"Staff upgraded me to the Presidential Suite!!!"

"Carpet had food crumbs all over it and when you walk in door to room it was food and cleaners never cleaned, dried up urine on toilet seat. I wasn’t offered water and had to ask for it after I watched worker give to each customer ahead of me. This might be last stay. I’m OCD about cleanliness and just because a building is clean in lobby and new doesn’t mean everything in your room is"

"Customer service was great"