2/10 سيّئ للغاية
Jie
19 نوفمبر 2025
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Location is good, easy to access from parking spot. But don’t believe the pictures you saw from the website. They have two different yards. I booked the room because there is a beautiful terrace facing old castle shown in their pictures. But actually that is not in the one which they accommodated us. Though this is not that bad. The most upset thing is the rude boss. The receptionist told me we need to pay 2euros as city tax. But in my reservation letter shows the tax should be 0.5euros in this season. Receptionist tried to persuade me that is different tax until I finally found out English version of reservation letter. Then he recognized we were talking about the same tax. I told him it’s not big money. I can pay it but I have to show them what I saw when I made reservation. I left 2 euros on the reception desk already.Receptionist called his boss then the rude guy shouted on the phone to me, claiming me rejecting to pay city tax is illegal, even I told him I never rejected and the coin is already on the desk in front of the receptionist. He said they charged 2 euros all over the year, if it’s different with what was shown on the reservation webpage, it is the business between the company and me, none of their business. I can’t blame receptionist a lot because he is doing his work . But the boss is a rude guy, very bad service.
Jie
أقام ليلة واحدة (1) في شهر نوفمبر عام 2025
