Find all hotels by Best Western in Richmond from AED 387

"Clean room, efficient email communications prior to atrival"

"Was quiet and comfortable"

"Hotel was very good specially the staff is very helping and I would like to mention about Sharan who was on the front desk and help us so nicely for checking in ."

"Very disappointing stay — not 5-star quality. The hotel looks nice and the bed is comfortable, but the 1-bedroom design is poorly thought out. There is no proper bathroom door, so odors easily spread into the room. The shower is dangerously slippery with no grab bars, which is a real safety concern for families and elderly guests. I asked for an anti-slip mat, and they didn’t have one. I do appreciate the staff member who tried to help by bringing kitchen mats, but this is not an acceptable solution for a hotel at this level. The heated flooring either was not working or had no clear instructions. The restaurant was closed, and the alternative was poorly handled — uncovered pastries with flies around them, and no lids for coffee to-go, which is very basic. Service was the most frustrating part. We booked 3 rooms with 2 complimentary valet spots and clearly informed staff at check-in, yet were still charged incorrectly at checkout. When we raised it, staff (Sahar) was dismissive, implied it was our fault, and did not apologize. Also, despite requesting and confirming a baby playpen, a dog bed was placed in our room instead. Overall, far below expectations. The 5-star reviews on Google seriously made me question their accuracy. I would not recommend this hotel, especially for families or elderly guests."

"No complimentary bottled water anymore. One elevator stopped working for almost half a year."

"Everything was wonderful the only issue was I accidentally drove home with both key cards in my purse. I do know that you recode them all but if you need them back just send me an address."

"Clean room"

"Good size room with comfortable bed. In fact by European standards the room was massive Breakfast served with minimal effort. No hot food but a reasonable variety. Hotel is 15 min walk from the sky train station or there is a bus stop across the road. Short hop to the airport. "

"This hotel was a pleasant surprise. Very friendly and helpful front desk staff, convenient to all the things I needed before a flight (restaurants, shopping), plus a free airport shuttle and the delicious hot breakfast was better than I expected. This was a good find!"