Search Palaces in Richmond

"Room was clean but a bit worn. Needs a renovation. Front desk staff at checkin time was rude but other staff were pleasant. "

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "

"It was just ok. The room that I received was not what was pictured and described online. "

"Everything was great"

"Property was seemed like apartments not a hotel. Room was dirty and didn’t even have soap. Sink basin was broken through and room smelled of smoke. "

"We have stayed here many times and have always been completely satisfied. The hotel is undergoing major renovations we were not aware of. Our newly renovated room was lovely and extremely large. Location is terrific and staff always friendly. "

"It was bare minimum "

"No amenities worth mentioning. No clock. No phone. The room needed vacuuming. The curtains were falling down in several places. No guide for TV channels though they did bring me a paper list when they saw my review on another website. The staff was pleasant and kind during check-in."

"Very enjoyable experience "