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"Great location, clean and friendly staff"

"A free underground ride (with an Oyster card) takes you from terminals 2,3,4,5 to Hatton Cross station, about 200 meters from the hotel. Nice breakfast buffet. No plane noise in the room "

"Maybe do a little upgrade of the facilities"

"Great place - clean, convenient. Smallish room but that’s to be expected. Free coffee, tea and water (still and sparkling) in the lobby is a nice touch. Would come again for sure "

"Extremely well located. Easy to commute to airport and across the city. Beautiful parks all around. Hotel is very clean, quiet and comfortable. Very helpful and pleasant staff at the reception. Will return."

"A bit confusing to get to from terminal 5"

"Loved this hotel - soon to become a favourite in London. It’s close to Paddington so easy to get the Heathrow express. Lovely spacious room with a kitchen. Lots of activities (like movie nights and yoga) if you feel like meeting up with people and being social. Friendly backpacker type vibe but more luxury and elegance. There’s even a laundry with free washing machines and dryers - even the detergent was free. Only downside was that the pool and spa were closed for maintenance and that was something I really wanted to use after long haul flights."

"Great attitude from the staff!"

"Concierges were fabulous. Breakfast wonderful. Location - perfect."