"The hotel and room were excellent! The staff could use some help, particularly at the restaurants. In their main restaurant overlooking the mountains and downtown Asheville, the server was polite but... With my steak order, I ordered mushrooms and got " we don't have mushrooms". I next asked for asparagus and got " we don't have any asparagus". I asked my wife " why am I ordering a $100. steak"? We both ordered red wine, a 9 oz.pour for me and a 6 oz. glass for my wife. After 20 minutes ( she forgot us ), she comes back with two identical pours. When I remind her of the 3 oz. difference in our request, she bends down and points out that there was a slight height difference in the wine pours suggesting I'm wrong. I laughed.
On the bright side, The front desk staff, particularly the assistant manager were very pleasant as were the valet personnel."
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