2/5 - Disappointing
Will not be returning to this hotel.

Excellent location and staff. Lifts let it down as always have to wait long periods which was annoying
Reviewed on 16 February 2026

Room was beautiful . Amazing view
Reviewed on 14 February 2026

The staff at Lotte was excellent. The room was clean and the location was superb!
Reviewed on 16 February 2026

The room was always clean when we got back. The reception staff were very nice. We were in the centre of everything so getting about was very easy
Reviewed on 10 February 2026

The place is great had an awesome view and the staff went above and beyond to ensure we were satisfied. Will definately be back when visiting NY
Reviewed on 7 February 2026

The room was so clean, beds very comfy, we had everything we needed,
Reviewed on 6 December 2025
Will not be returning to this hotel.
Ridgefield Park was my "hometown" in the 1940s-1950s. It was interesting to re-visit and note the changes.
Very simple town, much different than our California towns outside the L.A. metropolitan.
Property is off the beaten trail so I think this added to the “safe” aspect. Not much traffic through a business district on the weekend.
I bought an “i love New York”,didn’t receive that & gave us cash b/c they “forgot” to have it ready. We waited an hour to check in b/c our room was not clean, they “were booked out”, i had to pay for breakfast, even tho it was in my package
The front desk gentleman Felix was awesome!! He was polite, helpful and accommodating!! Awesome employee!!
