"We fell foul of poor customer service from both Expedia and the hotel. We booked one night at the start of May to attend the final of the Europa Conference league final. Within an hour we cancelled as got a flight, ticket and hotel deal via the football club. I dealt with Chatbot who said they'd contact the hotel. Expedia admitted this did not happen. So when a few weeks before I started to get emails welcoming me to my forthcoming stay I was in contact with them again. Told no refund available...
"Booked as a hotel on part of a longer road trip. Arrived and the Sauna was not available as we had not ‘called ahead’ in order for them to ‘turn it on’, this is not mentioned anywhere on the booking as needed. First room we were given was incorrect and second room was adequate at best."
"Arrived just before 2pm (3pm check in) and the door was locked. Tried the buzzer, but no answer. Also tried the number on the booking and outside- no answer. I then had to wait more than 30 minutes in the car park until one of the cleaners came out, which allowed me access. There was absolutely nobody in the hotel. I then sat in the reception until around 3.15pm when the manager/owner arrived. The room was clean and tidy, but rather dated For over £100 per night I would expect better to be...
"The staff were great! We didn't get down in time for breakfast and we did not have a car, so they help us order for delivery since we didn't speak german."
"Very nice hotel. The outside of the property looked worn and could use some paint, but inside was very clean and modern. The price was very good. We would definitely look for Good morning Hotels again for a next trip."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.