"We had to sleep on the floor with our kids because the hotel couldn't provide cots as advertised on their website. Natalie, who is apparently the manager, was no where to be found on a busy memorial day weekend. All the staff just kept saying they had to inform their manager about issues but Natalie never called or followed up during our stay. I had to personally walk down to the office on multiple occasions to see if she was there."
"We had to sleep on the floor with our kids because the hotel couldn't provide cots as advertised on their website. Natalie, who is apparently the manager, was no where to be found on a busy memorial day weekend. All the staff just kept saying they had to inform their manager about issues but Natalie never called or followed up during our stay. I had to personally walk down to the office on multiple occasions to see if she was there."
Kayla