"Bad experience but the hotel did refund me. I booked a basic single room, described as 194 sq ft, Free WiFi, Balcony, and a nice looking photo on the website. What I got was a musty attic garret that reeked of cigarettes, had zero wifi, and was about he size of a small bathroom. I was very upset and asked the receptionist to give me a different room and they said nothing else was available. The next day they gave me a new room and refunded me for the prior night. The new room was totally lovely and matched the photo, expect the lights in the bathroom didn't work. It had a nice big window overlooking a peaceful garden. But i had spent the first night in real misery, trying to book another hotel and freaking out because my booking was non-refundable and I thought I was going to lose my money. And I had not internet and I needed to work. So I feel like I lost a day of my vacation in misery and panic and I'm really not happy about it. Also I cannot believe that they'd rent that disgusting tiny closet to anyone. It's not fit for anyone to stay there. I'm glad I was refunded the $120.00 I had paid for the room but it still didn't give me back a day of my life and my precious vacation time. "