Find Hotel with a Concierge in Rivesaltes

"The room was lovely: spacious, great mattress and pillows, large shower space, espresso machine, large water carafe for still or sparkling water. The breakfast was very good. The staff was wonderful. The person who checked me in was warm and welcoming. When I told her I was going to go out for coffee after checking in , she told me there was a coffee machine in my room. Once I got to the room I realized there were no milk packets for my coffee. I went back down to the same person, and asked if had any milk available. She went to the breakfast room and got a tea pot and she heated milk for me to take up to my room. What a nice touch that was! Everyone I encountered in the hotel were obviously committed to making it a great overnight stay. And last: the location for an overnight stay to break up the Paris to Madrid trip was perfect. The hotel is attached to the train station and a ten to fifteen minute walk to the restaurants and downtown area. "

"We got a friendly and efficient reception. Unfortunately, that proved to be the only good aspect of our stay. We received an email the day before arrival telling us that we should check in at the neighbouring Ibis hotel due to work on the Novotel reception. There was no mention of extensive work going on in the restaurant/bar area. I have no idea whether the restaurant was even open as signage directed you in to what looked like building work. Contrast this with another hotel on our trip where far more minor work was going on that had no effect on our stay. However, we received three messages prior to our stay informing us of work being carried out. I feel that we should have received far more pre stay information regarding the work and should have received it much earlier than the day before arrival. Our room looked dated and in need of a complete overhaul. It was far below the standard we’ve experienced at other Novotels. Very disappointing."