2/10 Terrible
Cristina M
Traveled with group
2 Jun, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
*Second class customer quality and customer service*
I recently stayed at this hotel with my friend to celebrate a milestone birthday where we intended to stay 5 nights. It was one of the worst experiences in my travels.
When we first checked-in, there was significant back-and-forth, as another couple *just decided* they would not check out of the room assigned to my friend and I. After staying one night in a different room, we were rudely informed that we needed to move a second time to accommodate this other couple. Apparently, the couple changed their minds and wanted the room we were staying in.
We refused to move rooms again, stating we would either stay in our room or leave with a full refund for the remaining nights. Shockingly, without any hesitation, the hotel chose to kick us out, clearly valuing the other customer far more than us. To add insult to injury, not only did they force us to leave, but the team lacked basic knowledge about how to conduct a refund despite working directly with an accountant.
This level of disrespect, incompetence, and unprofessionalism is unacceptable. Do yourself a favor and avoid this hotel because you could be given the second class customer service treatment.
We ended up spending just a little more money and stayed at a place that was significantly nicer, providing more value per dollar. Blue Roatan has no regard for customer service or loyalty. Stay anywhere else if you want to be treated with basic decency.
Cristina M
Stayed 5 nights in May 2024
