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"Accomodation & food - both high quality but overpriced. Staff inconsistent some great, others verging on rude (we felt almost an inconvenience!). Our main issue was with the hot tub. We had booked a more expensive room purely to make use of the hot tub. This was a special treat 1 night stay after cancer treatment. The hot tub was only 34 degrees- not warm enough to use all evening. So, we paid a lot extra for a hit tub we couldn't use. I complained about this during the stay, at check out, and a few weeks later when hotel asked for feedback. I was told it had been passed to management. We have never heard anything back."

"We were a bit worried considering some of the negative reviews, but we couldn’t have been happier with our stay. Lovely fresh rooms with nice bedding and towels. The bathroom was spotless with upmarket toiletries provided. Great choice for breakfast which was well cooked and generous. The staff were friendly and very helpful."

"In the middle of a major construction project. Front door was locked when we arrived."

"Great, friendly staff and easy to park and the room was a good size for a single. Only marked as 3/5 as room was above the kitchen extractor fans which were only turned off between 9.30 - 6.00. So if you book as a single remember the earplugs! Would happily return but maybe check booking to ensure it’s not that end of the hotel. Gluten free options well catered for at breakfast but evening options are limited."

"Beautiful room with view over the castle, excellent location with a 100yd walk to the castle gate, generous size rooms that are well appointed Book early for the restaurant to avoid disappointment as it was booked up when we got there"

"Great place, great staff, great food."

"Beautiful breakfast good bar"

"From the moment I arrived, good attentive service to get me checked in, a good value meal and decent beer as well as a small selection of single malts. A very comfortable and quiet room in great order. Would definitely recommend and use again. Thanks "

"Just a lovely hotel and although I was there on business I thought the location was just perfect and just got to live this dog friendly hoteln"