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"we had a loft room with the Jacuzzi tub. Both were wonderful after the long drive and to have the separation if needed so people could sleep convenient to many restaurants bus stop nearby to go to Fairmont and the gondola. "

"Very friendly staff, great at recommending dining experiences. "

"The renovated room is quite clean and comfortable. We had a good time staying at this place for four nights to explore the park. Highly recommended. "

"We absolutely loved our stay at the Otter Hotel in Banff! Everything was just perfect. The staff was incredibly friendly and helpful — we truly felt welcomed and cared for. The rooms were cozy, clean, and well-equipped. The view of the mountains from the balcony was absolutely stunning — like something out of a postcard. The location is great too: it’s about a 15–20 minute walk to downtown Banff, and there are many great restaurants nearby. The hotel itself has everything you need: convenient parking, a beautiful rooftop with a jacuzzi, and a fantastic restaurant with delicious breakfasts and dinners. We really enjoyed our stay here — everything was top-notch. We would definitely love to come back! "

"Loved it "

"Loved it! "

"Perfect for families "

"Nice reasonable stop on travel through. Renovations being done but not a deterrent during our stay. "

"Staff were extremely friendly and helpful with any questions we had! Lots of parking and comfortable rooms. Great if you have a car for getting into town because it’s on the edge but not a dealbreaker for us. "