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"The bed was hard and the AC in the room wasn't working, but the customer service was exceptional. I picked the tower view and it did not disappoint. From the moment we arrived and throughout our whole stay the staff was very helpful and accommodating. The location is also perfect because it is close to the shops without it being overwhelmingly busy. A bonus was that the limousine bus for the airport stops in front of the hotel."

"The room is was perfect for a solo traveler! Close Iriya station. Highly recommend!!!"

"Not a super fancy but a very nice place to stay. It was of course spotlessly clean and efficiently organized, and the staff was very solicitous and always helpful. We liked the facilities, especially the Onsen, which had both inside and outside baths on the top floor with views over the city. The Ueno Park location was excellent, both for the neighborhood, the proximity to the park and its museums and monuments, and the easy access to transportation. We liked it enough to cancel the other hotel we had booked for our return to Tokyo at the end of our trip, and re-book here. "

"Older hotel but clean and totally decent. "

"Western size room and lounge with great view and snacks "

"Great location, clean rooms and friendly staff. We would stay here again."

"The room's products are selective and nice."

"I stayed here twice on my recent Japan holiday. The hotel is in a great location near the temple, restaurants and train station. The buffet breakfast is excellent and they have free drinks in the afternoon each day. The staff are very polite and friendly too."

"Great view from hotel, friendly helpful staff and excellent room service "