2/10 سيّئ للغاية
Eileen
مسافر برفقة العائلة
19 أبريل 2026
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة ووسائل الراحة
Instructions for self check in were incomplete and very confusing! We spent a great deal of time & frustration trying to figure out how to obtain the key to our room - it would be nice if the rooms were numbered so that you knew which set of instructions went to our room!! Upon entry to our room, we had issues with the plumbing (toilet) which loudly ran continuously, rendering the toilet unusable. We contacted the emergency number, fearing the constant running of toilet would cause a room flood as well as the issue of not being able to use the facilities. We were told “Registration is closed” and no one can come fix it until the next afternoon. After a lot of back & forth, frustrated communication due to language barriers, we were inconveniently asked to move to another room for 1 night, then move back after repairs were completed. With any hotel, an emergency call would prompt immediate action from the maintenance staff, but not with this hotel. We weren’t asking for a frivolous item such as extra towels, we needed a functional toilet! It was clear the hotel did not care about patron convenience, and we found that completely unacceptable. In addition, when we checked out, we found the from door locked, with no instructions on where a main key was! We almost missed our waiting Uber until my husband frantically scanned the Registration desk & found an odd key that luckily fit. We would NEVER recommend this hotel to anyone who would be seeking a comfortable stay!!
Eileen
أقام ليلتين (2) في شهر مارس عام 2026