Don’t let the door hit you on the way out.
We could not have felt less-welcome at this hotel. When our flight via London was delayed, we received a phone call from the hotel informing us that if we weren’t at the hotel by 21:00 we could not enter. Period. What kind of hotel does that!? After repeatedly telling me there was no solution, he suddenly admitted that a code could be emailed to unlock the gate. Voila.
On check-out morning, during a 10:15am coffee. the housekeeper marched in to bluntly and rudely tell us: breakfast ended at 10, we had to get out of the hotel by 11, and she had a lot of work!
It was simply unprofessional, inhospitable, and rude service. We are mature and seasoned travelers and have never experienced this level of rude service anywhere.
The property is old-school. Walls alls are covered in fabric and the furniture is a mix of antique European styles. The bed was solid and comfortable. Everything worked in the bathroom, although it should be noted that the shower was tiny—one could not reach the floor if the soap was dropped. Our room faced the street, situated at half-basement level. With curtains open pedestrians were right there. Literally.
The location was excellent—walking distance to all of central Rome. The price felt like a gouge for what it was, but that’s the new shoulder-season Europe.
Based on the rudeness of the staff we would never stay again nor recommend. Zero feeling of hospitality; more like we were in their way.
