"Check in was very professional. Although we were early, front desk made the transition to check in time smooth and stress free. Rooms are spacious and modern. Quite clean and well stocked. Bed very comfortable. Harrys restaurant was a great place to have a snack or cocktail with friendly service. Cloth stools were, however, filthy with spilled food and beverage and tables unlevel/ wobbly which was distracting. Nice to see cookies and milk in the lobby as a snack... good small touch. Check out was very efficient and we left feeling satisfied. Once returning home, we discovered we left an important item in the room. It was near impossible to reach anyone at the hotel and once we did, were transferred to the wrong extension and then put on hold for 15 minutes. When i did reach someone they assured me they would research the problem and find a resolution but after placing me on hold several times. After hanging up I felt very frustrated. The problem was never resolved on the hotel end, not ever receiving a call back.
We would return to this very conveniently located hotel but it would not be our first choice."
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