"I have stayed at this hotel several times before and until now I never had any negative experiences. Unfortunately, this stay was quite different.
I completed the online check-in in advance and also paid for the room beforehand. When we arrived at the reception, the receptionist kept us waiting for about 15–20 minutes while looking at the monitor and clicking around, without saying anything or asking any questions. In the end, he simply handed over the keys and told us everything was fine and that we could go to our rooms because the stay had already been paid for. It was not clear why this took so long.
Our rooms were on the 6th floor. My room faced the highway, and the traffic noise during the night was very loud, so I could barely sleep. During the night around 2–3 a.m. there was also a lot of door slamming and people moving around in nearby rooms, which made the night even more restless.
Until now I always had good experiences at this hotel, but unfortunately this stay did not meet the standard I experienced before."
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