"We stayed at Zoëtry Mallorca for one night, mainly because we had booked dinner at the on-site Andreu Genestra Michelin-starred restaurant. I didn’t research the hotel in much detail beforehand, as I assumed that a hotel with a Michelin-starred restaurant on site would offer a genuine five-star experience.
The grounds are beautiful, peaceful and very well maintained, making it a lovely place to relax. As a Hotels.com member, we were upgraded to a Ponent Suite by the adults-only pool, which was a nice surprise.
Unfortunately, the room itself was disappointing. It felt very dated, with worn out furniture and décor that didn’t live up to what I would expect from a five-star hotel. Overall, it felt more like an ageing four-star property than a luxury resort.
Breakfast was good, but not exceptional considering the many reviews describing it as one of the hotel’s highlights. We chose to sit outside, but there were so many flies constantly landing on us and our food that it became quite unpleasant, and there were also numerous ants on the table.
We also enquired about a late check-out, which is charged at €20 per hour.
The highlight of our stay was undoubtedly dinner at the Michelin-starred Andreu Genestra restaurant, which was absolutely faultless and worth the visit.
In hindsight, I should have looked more closely at the hotel before booking. That said, when a hotel advertises itself as five-star, it’s reasonable to expect the rooms to reflect that standard."
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