Search Cottages in Salem

"Generally a great experience, but the staff could be better trained"

"Everything was amazing "

"The staff at the resort were very nice and welcoming, which was appreciated. However, the overall experience fell short in several areas. Our room was not as clean as expected, specifically, the shower was still dirty upon arrival. It’s also worth noting that the hotel does not provide an airport shuttle, which can be inconvenient for travelers. The pools were just okay, and the water park had very limited hours. It didn’t open until 10 AM one day and 11 AM on another, and it closes at 5 PM. This left many kids waiting around with little to do, which was frustrating. Overall, while the staff was pleasant, the cleanliness and limited amenities made the stay disappointing. "

"The property is not fully open post hurricane. Many of the amenities are not available, which was not disclosed. For example, the family side is not available which means certain amenities which are located on the family side is also not available. They are still recovering. However, the staff, the food and the entertainment was unmatched. They did their best they could to accommodate for the circumstances."

"This hotel is located in downtown Ocho Rios, what it lacks in location it makes up for in cleanliness , beautiful architecture inside and excellent staff. Everyone tried to make sure we had a good stay. The staff was polite friendly and helpful. Great for the price, will return."

"Couples always makes you feel like your completely taken care of "

"My family and I had a great time here. It is much smaller than I’m used to but the kindness and smiles from everyone who worked there certainly made up for that. The service staff went above and beyond everyday and always had a smile to give. The food was great and we enjoyed sampling some Jamaican food. The jerk chicken and hand breaded onion rings were enjoyed daily by us. We would certainly return if we come back to Runaway Bay in the future! "

"Everything was great 👍💯"

"Property beautiful but the beach could do with a bit of cleaning up."