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"The check in is the worse I’ve ever experienced and they also asked for a room deposit even though everything was paid for. The beds are small and uncomfortable (queen size where other hotels have king size as standard). There’s no room for hanging or storing clothing. No desk area for my partner to do her makeup etc. the windows don’t open for any fresh air to come into the room. The breakfast was disappointing as some things were overcooked and some were just as though they had been prepared overnight and just left keeping warm. Staff were helpful and at least got us a few more hangers but the bar to hang them was about a foot in length which is no good if like us you were staying for 5 nights and had quite a bit of clothing for two people. We definitely won’t be using Hampton by Hilton again. "

"Hotel was very clean and staff were very friendly and helpful. WiFi is absolutely awful. It is however very close to everything. We walked everywhere "

"The hotel is in a great location close to the main attractions and restaurants. I found the room clean and staff very welcoming, great for a short stay."

"Very good"

"Nice hotel "

"Receptionist on arrival was very friendly & helpful. The room was just what was needed, clean with a large comfortable bed. Bathroom had a large walk in shower. Hotel was very quiet at night & we slept well. We didn’t use the bar or restaurant so can’t comment. Excellent location & the car parking was very useful. A pleasant stay & would return. "

"First time staying in The Merchant and although the single bed room was a bit of a hike from reception it was clean and comfortable Staff were very welcoming especially at breakfast which was an excellent buffet"

"Pets were welcomed. Staff very friendly. Tennis courts and swimming pool both closed. "

"The room was not clean when we entered. There were dead bugs in the tub and some unknown substance near the sink. The white towels had brown / red stains. We asked for a change of the towels and those also had brown / red stains. Hotel is pretty old - paint is flaking off everywhere. No slippers in the room (had to ask for it). No tooth brush / tooth paste. Calls to conceirge were not answered. In terms of staff, I expected them to move my bags into my room given I'd dropped off my bags with them prior to my check in and then went outside for lunch / to explore the city. Spa wise - pretty well equipped with 2 saunas, 1 steam room, 1 salt room and 1 ice room. "