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"Friendly staff, good food and facilities. Only downside few areas could do with a freshen up"

"Amazing staff and always a pleasure to stay here ! "

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"The hotel was very nice and the rokm clean. The breakfast was disappointing though. "

"2 night stay with daughter and friends to watch football. Hotel is in great location. Staff are friendly and helpful. Room was lovely, clean and bed comfortable. If I had to make a recommendation it would be to add a couple of drawers. It was inconvenient to have to leave underwear etc in suitcase."

"I loved the view . Everything was perfect ❤️"

"Nice hotel, in good location"

"Friendly and helpful staff, lovely grounds. Rooms clean. "

"We had a great Family room that has been refurbished, with a view of the pier/prom. Loads of space and really nicely decorated. Breakfast was good, with loads of choice at the buffet. If I had any criticism, it would only be that hotel bathroom designers hate people over 6ft"