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"Staff was great !"

"The front desk staff were mean. They are not welcoming at all. They seem to have forgotten that they are in the hospitality industry. There was no bell man upon my arrival. Additionally, On my departure when I asked for a bell man it felt like pulling teeth. When they finally agreed to provide the bell man, he only brought my heavy bags and only to the front desk and not closet or into my car. Overall, the customer service was poor"

"Fabulous 10 day stay at this hotel. The reception staff were very friendly and always readily available to help you if required. Breakfast and pool facilities were excellent, and it is well situated for the short walk into Bardolino. The housekeeping staff did a great job - our room was always spotlessly clean. The hotel also arranged taxi transport (at a reasonable cost) to and from Verona airport. If we return to Bardolino we would certainly stay here again. "