Find Resorts & Hotels with Spas in Sámara

"Almost everything went poorly. They lost our reservation, took almost an hour to straighten it out. Let us get dinner and said to come back afterwards. We did and a different person asked what room we were in. Said we didn’t know yet- hoped he knew. He gave me one key and told me the villa number. By then it was after 9 pm and we had to stumble around in the dark trying to find our villa on the grounds. All the pathway lights were not working, very scary and dangerous. Couldn’t see a thing. Finally found out place and it was not as they advertise on line. We booked a Jr suite villa with a king bed. We got the most worn out villa on the property. No bright inviting colors, and no king size bed. The bedroom had two queen beds and pretty much no other furniture. There was no bedside table for phones, and the light switch was across the room. The bathroom was actually worse. The shower head was not attached to the hose. There was black mold on the shower walls, ant there were dead and live ants crawling all over the floor of the shower. The bathroom floor was grubby. We we&end exhausted so we went too bed. Spoke to reception in the morning. Came back 5 hours later and nothing changed. Went to reception again and they sent us to speak to the service manager. Took a half hour to track him down. Walked to his desk and then he (Larry) disappeared for another 20 minutes. So rude. When he got back I explained, put it in writing and three days later no fixes. "