Verified review
8/10 Good
Shondel
8 August 2026
Liked: Cleanliness, staff & service, amenities
The hotel itself was clean although some structures need to be fixed or updated.
The breakfast and dinner offered a good spread of choices and was generally well prepared and tasty.
The staff were courteous and professional.
One major caveat is that I could never get through to a live person when I tried to call the hotel by phone from the USA multiple times to confirm my reservation. Every time I called, the phone immediately goes to an automated voicemail to leave a message. Each time I left a message, and no-one called me back. It was particularly problematic when I tried to call the hotel on the day of my arrival because we had a major 10-hour delay of my flight from New York to Bogota due to extreme weather conditions in New York, which caused me to miss my connecting flight to San Andres. I couldn’t reach the hotel to say I would not be able to check in, so I was charged for the first night even though I wasn’t there. By not being able to speak to a live person, I was robbed of the opportunity to negotiate another way to compensate for missing the first night stay.
Bottom line is..please have a human staff member answer your phone and return messages left on the phone at all times!
Stayed 4 nights in Aug 2026
