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"Staff was nice"

"Was at first very happy with the hotel, staff was great room was great and spacious we stayed for 2 nights and on our second day we went out quite early exploring the city in our rush to leave we forgot to leave a tip for housekeeping, not usually a problem we'd just leave double the next day, when we returned later in the day we was worn out and needed a rest, upon entering the room we immediately noticed a unpleasant spell that most definitely wasn't there when we left, the room had been cleaned by housekeeping so we found it a bit strange, we both kept spelling this very unpleasant spell but couldn't figure out where it was coming from, after some time we found the spell to coming from one of the pillows on the bed, it stunk of foul drains or excrement it's then we guessed it must have been housekeeping that had done this for us forgetting to leave a tip, we are frequently travelling all over and stay in a lot of hotels if we forget to tip one morning we'll just tip more when we leave, it's disgusting that they'd do this for not leaving a tip, of course I can't prove that they did it but I know 100% it didn't spell like that when we left in the morning, housekeeping also knocked on the door and walked right in just after we had arrived back the room had already been cleaned and she looked shocked we was in and just spoke in broken English and gave me 2 small towels which we already had, it wasn't until later we realised what they had done to a pillow I'd never stay here "

"Overall it was an okay stay. My bathroom door did not close or lock. The ice maker on the 7th floor didn't work. The complimentary breakfast was okay. No issues with customer service. The location was in a good spot."

"Heaters not working in whole hotel. They offer space-heaters."

"Gorgeous place and jacob at the desk sang happy birthday to my wife upon check in! Beautiful stay!"

"This is a great place to stay. The staff tried really hard to meet your every need."

"Clean place for sure!"

"We stay at The Contessa when we are in San Antonio and enjoy the spaciousness, location, ability to bring our dog and the friendliness and professionalism of the staff. "

"Showed up room wasn’t even ready waited 3 hours and never was updated until I had to call the front desk myself. Broken elevator in my area had to walk pretty far. Staff wasn’t very helpful or friendly I understand fiesta weekend can be stressful but requires patience. Ac barely blew cool I was so tired of dealing with the property I just didn’t bother. Valet was overwhelmed. Not worth the $"