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"The Sheraton gave a completely misleading impression. I booked a bay-view room, but they put me on the 4th floor with a 65-foot balcony blocking the entire view. When I asked to switch, they claimed they were full. Room service was a disaster—I ordered twice, and both times, after waiting forever, I had to go pick it up myself despite being charged a $5 delivery fee. And don't even get me started on the pool service; getting a simple bottle of water was a total nightmare."

"The photo promotes a slider with patio seating for the resort room, however, our room did not have this. The location of our room was great. I would say all rooms have easy access to the beach. The gift shop was very nice and had aloe when we needed it! Food on site is spendy. We wished for a microwave but we did have a small fridge. Pickleball was a blast! Be sure to take the scenic route through the middle of the property! I felt very safe walking around and over to mission beach at night too!"

"Friendly staff, room was modern. Loved the technology "

"Great spot. Amazing pools with food and drink service. Beautiful birds and turtles on site. Fire tables all around. Great vacation vibes."

"The room we stayed at smelled like dirty feet but they let us check in early so we didnt ask to get switched to another room ( we were going to be out and about most of our stay so we just stayed in that room.) The air conditioning doesnt seem to work well. I dropped it to lowest setting (60 something degrees) and room still felt stuffy and a little warm at time but again we were mostly there to sleep. Last night when we arrived, no parking. We had to park in a parking garage about a 10 min walk on 3rd floor. There is definitely not enough parking in front or side of hotel and the off site parking was a good walk away. The biggest and most concerning problem was the bed bugs and the way the situation was approached. Housekeeping came and took bugs (2) in a cup and left. Upon checking out my parking of $28 a day was waived. I feel the whole stay should be refunded. This is disgusting. The bed bugs was crawling on my daughters chest. "

"Relaxing "

"Easy"

"We like it."

"Great experience here. Didn’t love the charge for early check in but overall great resort"