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Hotel Cinera

3.5 star property
Hotel in San José de Cúcuta with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Cinera

Outdoor pool
Reception
Interior entrance
Reception
Hallway
Hotel Cinera offers a peaceful getaway with continental breakfast, a sunny terrace, and an outdoor pool. Attentive staff ensure a calm atmosphere, while amenities like in-room WiFi and dry cleaning services enhance your stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Double Room, 1 Queen Bed

Basic Double Room, 1 Queen Bed | Minibar, desk, laptop workspace, free WiFi

Basic Double Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Plasma TV
Private bathroom
Minibar
Cable channels
Desk
Daily housekeeping
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Triple Room, Multiple Beds

Minibar, desk, laptop workspace, free WiFi

Basic Triple Room, Multiple Beds

Highlights

Air conditioning
Plasma TV
Private bathroom
Minibar
Cable channels
Desk
Daily housekeeping
Laptop workspace
  • Sleeps 3
  • 1 Double Bed and 1 Queen Bed

View all photos for Basic Single Room, 1 Queen Bed

Minibar, desk, laptop workspace, free WiFi

Basic Single Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Plasma TV
Private bathroom
Minibar
Cable channels
Desk
Daily housekeeping
Laptop workspace
  • Sleeps 1
  • 1 Queen Bed

About the neighborhood

Map
349 Cl. 11, San José de Cúcuta, Norte de Santander, 540006

What's nearby

  • Cucuta Museum of Culture - 2 min walk - 0.2 km
  • Colon Park - 2 min walk - 0.2 km
  • Gobernación Norte de Santander - 3 min walk - 0.3 km
  • Ventura Plaza Commercial Center - 9 min walk - 0.8 km
  • General Santander Stadium - 14 min walk - 1.2 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 17 min drive

Restaurants

  • ‪Casa Central - ‬4 min walk
  • ‪carleto - ‬7 min walk
  • ‪Pescados Y Marisquería Memo's - ‬6 min walk
  • ‪Arepas la 17 - ‬6 min walk
  • ‪Mambo Chorizo Aleman - ‬7 min walk

About this property

Hotel Cinera

Property highlights
You can look forward to free continental breakfast, a terrace, and a garden at Hotel Cinera. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • A front-desk safe, a 24-hour front desk, and luggage storage
  • Smoke-free premises
Room features
All 62 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and minibars.
More amenities include:
  • Bathrooms with showers and shampoo
  • 36-inch plasma TVs with cable channels
  • Daily housekeeping and desks

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  • Breakfast included
  • Pet friendly
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8.6 out of 10, Excellent, 116 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:30 AM
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch plasma TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Cinera Hotel
Hotel Cinera San José de Cúcuta
Hotel Cinera Hotel San José de Cúcuta

Frequently asked questions

Does Hotel Cinera have a pool?

Yes, this property has an outdoor pool.

Is Hotel Cinera pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel Cinera?

This hotel doesn't offer parking.

What time is check-in at Hotel Cinera?

Check-in start time: 10:00 AM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Cinera?

Check-out is at noon.

Where is Hotel Cinera located?

Situated in San José de Cúcuta, this hotel is steps from Colon Park and San Jose Cathedral. Cucuta Museum of Culture and Gobernación Norte de Santander are also within 10 minutes.

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Reviews

Hotel Cinera Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Amenities

8.4

Staff & service

8.4

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 5 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

Reviews

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exellent.
Stayed 1 night in Sep 2023

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great.
Stayed 1 night in Jan 2024

6/10 Okay

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my reservation in their system so they did not have the rooms available. We had to take the last room and make the best of it. The staff however did everything possible to help me and make my stay better. Anderson was very helpful and friendly. He helped us with our bags and made sure we got to our room safely. He also guided us with how to get food.
Stayed 1 night in Dec 2023

8/10 Good

Angie Karolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrico, comodo y basico para espera por pocos dias. Mi critica constructiva es que a la recepción un poco mas de empatia en comunicación ser mas detallista al entregar información. Y convenios con app respetarlas
Stayed 4 nights in Jan 2025

6/10 Okay

Giancarlo

Liked: Cleanliness
Fue solo una noche pera la reserva nunca la consiguieron
Stayed 1 night in Jan 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arepa cruda y desabrido el desayuno

La unica deficiencia es el desayuno. Vengo seguido a hospedarme y siempre es el mismo desayuno.
Stayed 3 nights in Dec 2024

10/10 Excellent

ROSA YELITZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue muy rápida y en la recepción fueron gentiles. Muy buena oocion
Stayed 1 night in Dec 2024

8/10 Good

Dublis

Liked: Cleanliness, staff & service, property conditions & facilities
El sitio es agradable, tiene servicio de Restaurante y potencial para mejorar
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 1 night in Dec 2024

8/10 Good

Marlin

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like much was that no towel available in the room other than that … everything else was fairly good. Ah and at the checking time they did it know that room was already paid … they Expedia..
Stayed 1 night in Nov 2024

8/10 Good

María Eugenia

Recomendable para pasar la noche

Habitación limpia. Buena ubicación. Muy atentos
Stayed 1 night in Oct 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 days and we had a good time here. The food at the cafe was good. The coffee was delicious. All of the hotel employees are very friendly, helpful and welcoming to PR. The beach is less than 3 blocks from the hotel, but is not good for swimming. Very rough waves. The supermarket across the street is great.
Stayed 1 night in Sep 2024

4/10 Poor

Maria

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water and the room power is shut down unless you leave the key card inside. There is nothing more unpleasant than returning to a hot room after a hot day. The pictures displayed on Expedia are quite misleading. You can smoke in the parking lot tho. Also, beware of 'hotel taxi service'. They might guarantee certain things to the client (ie. accepting foreign currency) without the taxi driver's consent, leading to unpleasant interactions.
Stayed 1 night in Aug 2024

10/10 Excellent

NODRI ROXANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deben mejorar el aire acondicionado de las habitaciones.
Stayed 1 night in Mar 2024

8/10 Good

Maria A

Es un hotel para ir en tránsito mas no de placer.
Stayed 1 night in Feb 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a night.

First, the room assigned did not have a good working airco, however was assigned to another. The bathroom did not have warm/hot water, and does not have a douche spray shower..
Stayed 1 night in Dec 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien para mi fin que era descansar, antes de continuar con mi viaje. Habitación muy confortable, todo en excelente condición. Me hizo falta agua en la habitación agua en botella y café. Por lo demás todo muy bien
Stayed 1 night in Dec 2023

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo, bonito y céntrico
Stayed 3 nights in Dec 2023

6/10 Okay

giovanna

Buena ubicación , personal atento , mucho ruido por remodelacion
Stayed 1 night in Oct 2023

8/10 Good

Ramón Iván

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, recomendado
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo

El hotel no es como lo muestran en las fotos, huelen a humedad las habitaciones, algunas no tienen ventana para ventilación, el aire acondicionado no funcionaba bien, la limpieza regular, la piscina muy sucia no la limpiaron ningún día.
Stayed 3 nights in Oct 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!!! Cucarachas, sucia, hay cabellos en las sabanas, no hay agua caliente, el lavamanos desprendido, nos fuimos a otro hotel en la noche, y perdimos el dinero imposible dormir ahi. Que decepcion del hotel y de Expedia en recomendarlo.
Stayed 1 night in Aug 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuve super
Stayed 1 night in May 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
Super económica y buena atención
Stayed 1 night in Apr 2023

10/10 Excellent

Norka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Feb 2023