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"Provide details of how to access the hotel prior to booking"

"Be aware of this listing and property! it is not accurate at all. We booked a room and got a totally one, not to mention it wasn’t even the same location ! Listing pictures look like AI versus reality! Secondly there is spiders inside crawling which we had to kill ( big spiders ). Also waken up by construction on the property that started at 7am . Unacceptable! Beware."

"Beautiful view, clean and cozy cabin. The host is very nice and responsive."

"The area: The title of the listing said "San Pedro, La Laguna." After we were already in Guatemala, and were trying to figure out where we were headed next, we noticed that the address said Santa Cruz. However, after some trouble, we realized that the house was in Tzunana. Right off the bat, this felt mis-leading. The owner said that the description said Tzunana, but not knowing the area, we relied heavily on the title of the property that very specifically stated it was in San Pedro! The...

"If you do stay in one of the properties this guy owns do NOT give him cash! He is a scammer, asked us to pay him cash because according to him he had not received payment from Vrbo/HomeAway and our pending charge on our credit card would be removed. He charms you with good customer service and seems trust worthy but DO NOT GIVE HIM CASH! We've been trying to get a refund for almost a year now and Vrbo hasn't done anything about it either! Will be reporting them to the BBB as well because they...

"Súper lindo todo gran lugar solo que no está en San Juan ni en san Pedro está en medio y es complicado llegar"

"Cute room with fantastic daily cleaning by lovely lady. Great view, just as advertised. Quick access to lakefront restaurants or tuktuk ride up to Santa Cruz. Like everything around Lake Atitlan, the climb is up or down…not a problem for us, but could be with heavy suitcases."

"Todo bien la estadia gracias"

"Not what I expected there was no microwave the remote for the tv didn't work I never got the key to enter until I met in person with the host I would like to request a refund"

"Overall extremely poor. Construction littered the property, loud bangs and tools served as an alarm clock at 6am until the afternoon. Check in took long as the Vrbo listing address takes you very far from where the house actually is and communication proved to be difficult as well. Also lack of direction with garbage leading to a strong odor"