San Rafael del Yuma Vacations from AED8,675

This property was okay. However they need to work on their service response. Whenever you call the front desk or reception for something, it took way too long for them to respond, sometimes they never show up with that you need. 1. My first night there the bathroom smelled funny even after many attempts to clean it I stay in room 93001. 2. I couldn’t figure out how to get the main shower to work on my first night there, I asked for someone to come and check it out because I initially thought it wasn’t broken. No one came until the next morning when I started to make a fuss and get very upset. I was a solo female traveller now imagine, if I had a safety concerns there would be no one will there to help out 3. Everyday housekeeping will clean the room and not restock my towels, supplies or bathrobe. I had to call the front desk for towels and they either took very long to bring one for me or they never brought it for me 4 . On my last day at the result by airport shuttle was scheduled to come to the resort at 10:55 am. I had called the front desk at approximately 10:20 to come and help me carry my bags and for the check out. I called three different times but no one came to assist me. I had to drag my bags myself to the front desk to check out and they still wasted my time at the front desk, I almost missed my airport shuttle 4. I have to say tho some of the staff were really nice especially on my first day when I had left my bag on the shuttle bus. They were supporti

No instructions on checkout, our concierge guy was not helpful at all he said he would WhatsApp us and never did. I’m pregnant and kept having to run back and forth to the lobby to make sure things were booked for dinner, transportation etc. We joined the membership but as members now the quality was Not Good. We asked for bell service to take our luggage. Guy never showed up. Our rooms were never cleaned. We kept having to call and ask for them to come. Very disappointed.

Everything was great but only thing I didn’t like pools and outside bar closes 6pm

The experience was fantastic!!! We had a great family Bday weekend. The Villa was outstanding and our cook was professional and sweet. Thank you! PS: You owe us the welcoming drink. We’ll get it back on our next visit. 😉

Beautiful property! If you want luxury book this resort, everyone is super nice and friendly food is good, cleanliness is top tier and this resort is not super strict about everything like other resorts. Definitely recommend. Shoutout to Kelvin for the wonderful service.