Find Resorts & Hotels with Spas in Sanguem

"Ok but not five star!"

"The property and surrounding grounds are beautiful. I would not stay there again though. We arrived quite late at night and were disappointed when we arrived at our room as the bed sheets were damp and the room was very underwhelming for a 5 star hotel. By this time it was too late and we were exhausted so spent the night sleeping with damp sheets. We were contacted by the “butler service” which was really just a generic WhatsApp and they take a long time to respond. However once we raised our concerns about this another member of staff took over and was much more helpful. Our biggest frustration was that the property is advertised as having 3 pools but we were told we weren’t allowed to use the adults only pool as it was for the most expensive rooms only. On the first day we were unable to get a lounger at the pool we were allowed to use. The experiences the hotel offers are eye wateringly expensive. There was a mix up which I take some responsibility for where I had booked a dining experience for my wife’s birthday under the impression it was £150 only to find out hours before that it was £1,500 and when I said I didn’t want to continue with it I was told I would have to pay 20% cancellation fee however no cancellation fee was ever mentioned in the booking of the experience. There was also no way the experience could ever be worth £1,500. The staff are very nice but there is a clear agenda to get as much money out of the guests as possible and everything has a price."

"Friendly staff"

"Beautiful resort with outstanding service and great food. "

"Clean, spacious room, friendly and attentive staff. The pool was temperature controlled and newly renovated. We had an excellent time here! The breakfast was excellent and the variety on offer was exceptional."

"A lovely relaxing hotel and the staff are very attentive. "

"Room was very clean and staff very attentive. Food at the hotel was delicious. A lot of variety. "

"We had a wonderful stay at Heritage Village for my birthday. Every single staff member was excellent- friendly, courteous and helpful. I can't remember all of their names but do remember Ganesh and Abigail on reception along with Naira and Balakrishna at Chutney. We spoke to the lovely female head chef at Chutney to thank her for the wonderful breakfast buffets - again her name eludes me but she was so sweet and does an excellent job. The food at both breakfast and the restaurants was out of this world and the service was impeccable throughout. Staff were so sweet in helping with any request. The rooms could be upgraded, that's my only criticism. Otherwise we were very happy, especially with the beautiful towel art for my birthday from the housekeeping team. We'll be back! Thank you to all staff for making our stay amazing "

"Do not stay here! I booked this hotel when I was in India, I was flying from Rishikesh to Goa when every single domestic flight got cancelled. It was all over the news I wouldn't get a flight for 3-4 days in which time I would have to go back home. I wrote to the hotel to inform them and they refused to cancel my reservation and charged me every penny! What terrible service I'll never stay at a holiday inn ever again. And just for reference the radisson hotel has the same "cancellation policy" and didn't change me anything for these flight cancellations that were 100% out of my control. Such bad service "