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Hotel Puerta del Rey

3.0 star property
Travelers find business convenience in this centrally located hotel where all essential services are within reach for a productive and comfortable stay

Choose dates to view prices

Hotel Puerta del Rey in the business district offers a breakfast buffet, dry cleaning, free WiFi, luggage storage, meeting spaces, and attentive concierge. Guests appreciate the warm welcome, consistently earning high marks from previous visitors.

Reviews

5.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View | Free WiFi

Standard Room, 1 Queen Bed, City View

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds, City View

Standard Twin Room, 2 Twin Beds, City View | Free WiFi

Standard Twin Room, 2 Twin Beds, City View

Highlights

Private bathroom
Daily housekeeping
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Suite

Comfort Suite | Free WiFi

Comfort Suite

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
2 living rooms
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Free WiFi

Family Room

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Located in Santa Cruz, Hotel Puerta del Rey is in the business district. Casa Municipal de Cultura Raúl Otero Reiche and Ethno-folkloric Museum are cultural highlights, and travelers looking to shop may want to visit Patio Design LifeStyle Center and La Recova Artisan Walk. Guarani Nandereko Nomai Art and Culture Center and Centro Cultural Ronald Roa are also worth visiting. Visit our Santa Cruz travel guide
Map
Avenida Busch & calle el Salvador, Santa Cruz, Santa Cruz Department

What's nearby

  • Plaza 24 de Septiembre which includes heritage architecture and heritage elements as well as a large group of people
    Plaza 24 de Septiembre
    17 min walk - 1.5 km
  • San Lorenzo Cathedral featuring interior views and a church or cathedral
    San Lorenzo Cathedral
    18 min walk - 1.6 km
  • La Recova Artisan Walk
    15 min walk - 1.3 km
  • Santa Cruz Zoo
    4 min drive - 2.5 km
  • Ventura Mall
    4 min drive - 2.8 km

Getting around

  • Santa Cruz de la Sierra Station
    15 min drive
  • Santa Cruz (VVI-Viru Viru Intl.)
    29 min drive

Restaurants

  • Pollo Diez
    5 min walk
  • Cornerstone
    7 min walk
  • Starbucks
    6 min walk
  • Restaurant Bar “El Prado”
    8 min walk
  • Restaurat Guapurú - Hotel Yotaú
    7 min walk

About this property

Hotel Puerta del Rey

Hotel in the business district
Consider a stay at Hotel Puerta del Rey and take advantage of a free breakfast buffet, dry cleaning/laundry services, and conference space. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and smoke-free premises
  • Coworking spaces, meeting rooms, and concierge services
Room features
All guestrooms at Hotel Puerta del Rey offer amenities such as free WiFi.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 10:00 AM

Things to do

  • 24-hour pool access

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 22 square feet of conference space
  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
24-hour pool access

Property is also known as

Hotel Puerta del Rey Hotel
Hotel Puerta del Rey Santa Cruz
Hotel Puerta del Rey Hotel Santa Cruz

Frequently asked questions

Is Hotel Puerta del Rey pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Puerta del Rey?

Check-in start time: 1:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Puerta del Rey?

Check-out is at 12:30 PM.

Does Hotel Puerta del Rey provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per room applies.

Where is Hotel Puerta del Rey located?

Situated in the business district, this hotel is within 1 mi (2 km) of Municipal Library, Arenal Park, and Patio Design LifeStyle Center. Guarani Nandereko Nomai Art and Culture Center and Ethno-folkloric Museum are also within 1 mi (2 km).

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Reviews

Hotel Puerta del Rey Reviews

5.4

5.2

Cleanliness

2.0

Amenities

6.6

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 4 out of 11 reviews

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay

Simple, clean budget hotel
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option

Good hotel for the city, clean, fruendly staff, confortable
Stayed 3 nights in Dec 2023

2/10 Terrible

ernesto

It was really bad, no hot water, no laundry. I wouldn’t recommend this place
Stayed 3 nights in Dec 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just did not feel safe
Stayed 11 nights in Dec 2023

4/10 Poor

MARCIO LUIZ

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel precisando modernizar

O Hotel precisa de uma reforma, tudo muito antigo, falta manutenções, coisas quebradas, moveis rasgados, uma pena, mas os funcionários simpáticos e atenciosos.
Stayed 1 night in Jun 2025

4/10 Poor

Aline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel bem abaixo do esperado

Hotel bem localizado, porém não é como nas fotos, o hotel precisa de manutenção, parece abandonado, não tinham toalhas suficientes e os lençóis e camas eram de qualidade ruim. O café da manhã muito muito ruim praticamente sem opção, o chuveiro foi a única coisa que era boa do hotel, porém o ralo estava entupido e a água não tinha escoamento! Não recomendo!
Stayed 1 night in Jun 2025

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio sucio inseguro
Stayed 2 nights in Mar 2024

2/10 Terrible

Silva maria

Stayed 6 nights in Aug 2025

10/10 Excellent

Ana Flávia

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Carmiña Yolanda

Stayed 1 night in May 2025

6/10 Okay

Johara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024