Find Hotel with a Concierge in Santa Cruz

"The property was beautiful and convenient, the food was really good but the staff/service left something to be desired. We stayed at the Tamaran last year and it was night and day. It seemed like no one at the Divi actually wanted to help. The bartenders ignored anyone waiting for drinks until they felt like serving. When they did serve they basically threw the drink at you but left it out of reach. The front desk was never helpful. They made a huge deal if we asked to call a golf cart to travel between resorts for restuarants. My room was minimally cleaned each day & towels were always an issue. Although the property and amenities were some of the best I experienced, I cant say that I will stay at this resort again simply because of the staff and how we were treated. "

"Easy to get everywhere. Nice beach!"

" Very nice property. I would definitely recommend."

"Great resort experience overall. The buffet and restaurants were excellent, and the staff were consistently friendly, helpful, and welcoming. Special thanks to Angelique/Angela, Astrid, and Yami for going above and beyond—they truly made our stay even more enjoyable."

"The property is dated and amenities are not as good as their sister properties. The 1BR suite we stayed in had some cracked floor tiles, the cabinets were worn out, and they were very skimpy on the towels for some reason - one big towel, one washcloth per person staying. The shampoo, body wash, etc. was not good at all. This was unexpected given the price. I was expecting at least cruise ship quality toiletries. There are also timeshare guests staying on property. With not everyone being all inclusive, you need to sign a receipt every time you get a drink. This was a hassle compared to other all-inclusive resorts. It was an OK experience. The other Divi properties (Aruba and Tamarijn) seemed much nicer at a similar to slightly higher price point. "

"Staff not very friendly. They forgot to service room one day. "

"Great"

"Food was good, but buffet only open at 1 resort for dinner. Beach towel management is very poor. They provide 1 towel per person in the room for the day. Towel hut buildings are closed so no exchanging of towels. Guest must carry wet, sandy towels through the resort to leave in the room creating a poor experience. "

"Best place to stay "