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"Very helpful and so kind"

"Our stay at Be Poet Baixa Hotel in Lisbon was excellent. It’s a beautiful, small boutique hotel — very clean, well maintained, and thoughtfully designed. The atmosphere feels intimate and welcoming, making it a perfect place to relax after exploring the city. The location truly couldn’t be better. The hotel is right in the heart of Lisbon’s city center, on Rua Augusta — one of the main and most vibrant streets in the area. It is surrounded by restaurants, cafés, and shopping stores, and it’s just steps away from Praça do Comércio, the waterfront, and many of the city’s main attractions. Everything is within easy walking distance. The staff was extremely friendly and attentive from the moment we arrived. We got there very early in the morning, and although our room wasn’t ready yet, they kindly stored our luggage and kept us informed. They even prepared the room a bit earlier than expected, which we truly appreciated. They welcomed us with wine and traditional sweets from Lisbon, which was such a lovely and authentic touch. Breakfast is also available at the hotel, offering a convenient and enjoyable way to start the day before heading out. Overall, the service was warm, professional, and accommodating. A fantastic stay in the very center of Lisbon — we would absolutely retur"

"We have had a very pleasant stay at this hotel. Staff was very helpful and polite and pleasant in all areas from frontdesk, restaurant and cleaning staff. A special thank you to Eduardo, the service manager who went out of his way to provide us with tailored suggestions about what to see and where to eat during our stay. We sure will return back to this hotel on future visits!!"

"Perfect location to the main square and all of Lisbon’s tourist attractions. Steps away from various metro stations too as well as 25 minutes to the airport. The rooms are spotless and modern. The staff are really friendly and are willing to go above and beyond. I would reccomend this hotel to others. "

"Such a lovely place to stay. Huge rooms, comfortable bed, beautiful breakfast and the staff is ever so helpful. 5* deserved, thank you! "

"All was excellent!!! 11 out of 10. Thank you "

"Room was spacious and clean. Staff very friendly and location excellent for exploring the city."

"Wonderful staff and very accommodating room. Very walkable area."

"I had a wonderful stay at Browns Central Hotel during my recent trip to Lisbon. From the moment I arrived, the staff was incredibly welcoming, professional, and attentive, which made check in smooth and stress-free. The location truly could not be better. There was so much within walking distance. Zara is literally a 5 to 7 minute walk away, and I even took a cooking class that was just one minute from the hotel. There are countless shopping options and places to eat nearby, which made exploring the area incredibly convenient. The Folks quickly became my go to coffee shop for matcha, lunch, and chai tea during my stay. The room itself was spotless, modern, and thoughtfully designed. Room service at the hotel was spectacular and more than enough food to enjoy and relax after a long day of travel. I also appreciated the small but meaningful touches, like being able to borrow an umbrella when needed and leave my key at the front desk when heading out. Overall, the combination of excellent customer service, clean and stylish accommodations, and unbeatable location made my stay truly enjoyable. I would absolutely recommend this hotel to anyone visiting Lisbon and would gladly stay here again in the future."