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ibis Santos Valongo

3.0 star property
Hotel with a restaurant, near Museum of Coffee

Choose dates to view prices

Photo gallery for ibis Santos Valongo

Daily buffet breakfast (BRL 53.00 per person)
Lobby lounge
Front of property - evening/night
Standard Apartment, Multiple Beds | Minibar, in-room safe, desk, blackout drapes
Standard Apartment, Multiple Beds | Minibar, in-room safe, desk, blackout drapes
Located near Santos Historical Streetcar and Monte Serrat, ibis Santos Valongo places travelers in the heart of the action. The hotel offers WiFi, bike rentals for visiting the Museum of Coffee, a restaurant, and dry cleaning services for a comfortable, hassle-free stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
The current price is AED 181
AED 185 total
includes taxes & fees
7 Nov - 8 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Standard Apartment, 1 Double Bed

8.0 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 2 Twin Beds

Standard Apartment, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Standard Apartment, 2 Twin Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Apartment, Multiple Beds

Minibar, in-room safe, desk, blackout drapes

Standard Apartment, Multiple Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Map
Rua Alexandre Gusmão, Praca Lions Club 420, Santos, 11010320

What's nearby

  • Museum of Coffee - 11 min walk - 1.0 km
  • Santos Historical Streetcar - 13 min walk - 1.1 km
  • Gonzaga Beach - 6 min drive - 5.2 km
  • José Menino Beach - 6 min drive - 4.9 km
  • Monte Serrat - 10 min drive - 2.9 km

Getting around

  • João Ribeiro Station - 8 min drive
  • São Paulo/Guarulhos Intl. Airport - 94 min drive

Restaurants

  • ‪Rei do Café - ‬10 min walk
  • ‪Seventy Surf - ‬11 min walk
  • ‪Estaçäo Bistrô Restaurante Escola - ‬8 min walk
  • ‪Cantina Grill - ‬7 min walk
  • ‪Porto Brasil - ‬11 min walk

About this property

ibis Santos Valongo

Hotel near Museum of Coffee
Located close to Santos Historical Streetcar and Monte Serrat, ibis Santos Valongo provides dry cleaning/laundry services, a bar, and a restaurant. Stay connected with free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, a 24-hour front desk, and an elevator
  • A computer station, luggage storage, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 240 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch TVs with cable channels
  • Daily housekeeping, desks, and phones

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ibis budget Santos Gonzaga

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.4 out of 10, Very Good, 1,003 reviews
The price is AED 188
AED 192 total
includes taxes & fees
9 Nov - 10 Nov
ibis budget Santos Gonzaga

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (BRL 37 per day)
  • Valet parking on site (BRL 34 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; BRL 53 for adults and BRL 26.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 53.00 for adults and BRL 26.50 for children
  • Self parking fee: BRL 37 per day
  • Valet parking fee: BRL 34 per day
  • Pet fee: BRL 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ibis Santos Valongo Hotel
Ibis Santos Valongo
ibis Santos Valongo Hotel
ibis Santos Valongo Santos
ibis Santos Valongo Hotel Santos

Frequently asked questions

Is ibis Santos Valongo pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of BRL 75 per pet, per night. Service animals are exempt from fees.

How much is parking at ibis Santos Valongo?

Self parking is available for BRL 37 per day. Valet parking is available for BRL 34 per day.

What time is check-in at ibis Santos Valongo?

Check-in begins at noon. Late check-in is available during limited hours.

What time is check-out at ibis Santos Valongo?

Check-out is at noon.

Where is ibis Santos Valongo located?

Situated in Santos, this hotel is within a 15-minute walk of Museum of Coffee and Santos Historical Streetcar. Monte Serrat and Miramar Shopping Center are also within 3 mi (5 km).

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ibis Santos Valongo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 757 reviews
Rating 8 - Good. 248 out of 757 reviews
Rating 6 - Okay. 95 out of 757 reviews
Rating 4 - Poor. 23 out of 757 reviews
Rating 2 - Terrible. 22 out of 757 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

roberto

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed for 7 nights...change the towels..garbage bag...that'all...No Clean!!!!
Stayed 7 nights in May 2023

10/10 Excellent

RAÚL ENRIQUE GUZMÁN

Liked: Cleanliness, staff & service, property conditions & facilities
Es una ciudad tranquila, puede uno caminar seguro y con confianza; el personal del hotel todos muy amables, y con muchos lugares de mucho interés para visitarlos
Stayed 1 night in Sep 2025

6/10 Okay

CELIA

Disliked: Cleanliness, room comfort

Gestão a melhorar

Protetor do Colchão danificado. Fronha e Travesseiro reserva com odor de suor. Solicitei por 2 vezes um travesseiro na recepção e não foi providenciado. Funcionários da limpeza conversando no corredor e incomodando os hospedes. Check in Dia 26.7. Esqueci de fotografar
Stayed 2 nights in Jul 2025

2/10 Terrible

joselito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruim

Banheiro sujo vaso sanitario sujo
Stayed 1 night in Jul 2025

8/10 Good

FLAVIO VICENTE

Liked: Staff & service

Bom hotel mas pode melhorar

O Íbis é sempre uma boa opção de hospedagem, mas dessa vez tivemos alguns problemas. O quarto não tinha água quente, aí nos trocaram de quarto. O outro quarto estava com defeito no ar condicionado e as cortinas estavam muito sujas, soltando poeira e sujeira em cima da cama. Também não teve serviço de camareira em um dos dias que ficamos hospedados.
Stayed 3 nights in Jul 2025

10/10 Excellent

juarez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

de alta qualidade

excelente . Esqueci em avisar à recepçao que a mangueira da ducha intima , esta vazando muito ao usar a duchinha , causando um desconforto grande. Estadia otima
Stayed 1 night in Jun 2025

8/10 Good

Margareth Clay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi agradavel
Stayed 1 night in Apr 2025

6/10 Okay

Maria de Fátima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Razoável

Razoável, não curti a localização.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhosa, funcionários educados, uma das coisas que mais agradou a mim e ao meu esposo foi o jantar! Simplesmente uma delicia!
Stayed 2 nights in Apr 2025

6/10 Okay

Suzana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Faz jus ao padrão Ibis de Falta de cuidados

Hotel Muito sujo na parte externa, quarto com o piso descolando, assim como o acabamento dos armários, paredes sujas, controle remoto nojento. Enfim, padrão Ibis.
Stayed 1 night in Apr 2025

6/10 Okay

JOSE

Liked: Room comfort

Insatisfeito.

O frigobar estava com garrafa de agua aberta provavelmente de hóspede anterior, não havia toalha de rosto, o alarme do teto tocou diversas vezes durante a noite. Reclamamos com a recepção mas o problema não foi resolvido.
Stayed 1 night in Apr 2025

6/10 Okay

Angélica

Liked: Staff & service
Nada de consumo no quarto, só 1 sabonete, não tem toquinha, aliás mais tem nada.
Stayed 1 night in Apr 2025

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Bier am Abend
Stayed 1 night in Apr 2025

10/10 Excellent

Andreia

Liked: Cleanliness, property conditions & facilities, room comfort

Foi muito bom

Foi muito bom! Ate me surpree deu...
Stayed 1 night in Apr 2025

10/10 Excellent

millena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Foi apenas uma noite, o hotel muito confortável, possui opção de café, almoço e jantar pagos a parte, quarto compacto mas muito funcional, café da manhã estava bem gostoso!
Stayed 1 night in Mar 2025

10/10 Excellent

Claudio luiz

Liked: Cleanliness, staff & service, amenities
Para quem precisa acessar o porto de Santos excelente!
Stayed 1 night in Mar 2025

6/10 Okay

Sandra

Liked: Room comfort

Hotel com grande potencial, basta querer

O hotel é bonito, mas podem melhorar em diversos aspectos, começando com um atendimento atencioso (algo que, por exemplo, o Ibis Tatuapé faz muito bem). A limpeza do quarto deixou a desejar, ocorrendo apenas troca de toalha, retirada do lixo e oganização da cama. Porém, a limpeza do chão e da pia só aconteceu depois de 4 dias porque eu solicitei. Processos de eficiência também deveriam ser repensados. Passei por uma situação constrangedora que prefiro não citar, mas foi tratada como se não fosse algo grave. Outro ponto na área da eficiência foi quanto a emissão e envio da nota fiscal. Solicitei diversas vezes enquanto estive hospedada e assim que sai. Fui informada de que seria enviada em 24 horas. Eu precisei entrar em contato dois dias depois para cobrar e foi muito difícil de falar com eles (não atendiam o telefone; precisei procurar o WhatsApp na internet). Tudo o que estou citando foi relatado em detalhes e comentei que o gerente poderia me procurar para que eu detalhasse (e apenas com a intenção de que melhorem), mas nunca me procuraram.
Stayed 7 nights in Mar 2025

8/10 Good

Carlos Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa estadia. Ressalto, no entanto, que os elevadores demoram demais e que o café da manhã já foi melhor
Stayed 1 night in Feb 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia de carnaval

Em geral a estadia nao teve nada de desagradavel, com relaca ao servico de quarto a rede ibis poderia repensar sobre Uma questao que deveria ser mudado sao os preços da alimentacao. No mais espero ter outras experiencias com bcs.
Stayed 2 nights in Mar 2025

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities, room comfort

estadia de 1 dia

O hotel é bem estruturado, bom WI-FI, TV boa, cama confortável e chuveiro bom, mas a limpeza não estava tão boa. O telefone estava coberto de pó, não dava coragem de usar e uma das toalhas estava molhada dando a impressão de que não houve troca. A localização não achei muito boa pois não tem farmácia,nem mercado perto, só tem dois postos com duas lojas de conveniência próximo ao hotel, mas o hotel como um todo oferece uma boa estrutura de hospedagem.
Stayed 1 night in Feb 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service
Limpeza e café d manhã - gostei Corredor aosair do elevador - não gostei, cheiro de mofo
Stayed 1 night in Feb 2025

10/10 Excellent

Maycon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom pelo pouco que fiquei
Stayed 1 night in Feb 2025

4/10 Poor

Fabiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Uma incrível bagunça num dia normal

O check-in levou uma hora e meia, mesmo com apenas cinco pessoas na nossa frente. Os dois atendentes estavam sobrecarregados, lidando com um processo lento e ainda resolvendo problemas operacionais (falta de toalha, travesseiro, elevador quebrado), que não tinham relação com o atendimento no balcão. Tudo desorganizado. O procedimento era arrastado: pegavam os documentos, iam até uma sala sem explicação, voltavam, faziam perguntas, acessavam um sistema que nem sabiam usar. Um caos. O check-out foi a mesma bagunça. Esperamos 40 minutos sem qualquer orientação. A fila era desorganizada, os hóspedes estavam confusos e ninguém informava os próximos passos. Se adotassem um sistema mais eficiente, como o da rede Budget, onde o pagamento do restaurante é feito no próprio restaurante, tudo seria mais ágil. Foi, sem dúvida, o pior atendimento de hotel que já vivi. No quarto, faltaram travesseiros e toalhas. Se cada funcionário estivesse focado na sua função, talvez o problema fosse menor. Mas onde estavam o gerente e o subgerente? Como não perceberam essa desordem em processos que são tão comuns em hotéis? Eu acredito muito que o olhar do dono ou do responsável faz toda a diferença para a equipe e para o resultado. Falta gestão! Falta organização! Falta experiência em observar de perto a experiência do cliente. Lamentável!
Stayed 1 night in Feb 2025

10/10 Excellent

VANDA SUELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ibis Valongo- Santos SP

A minha sugestão é para mudarem o produto que passam no piso do , banheiro e do box ou mais cuidado no enxague, colocando mais água. Estavam os pisos perigosamente escorregadios. Tive que colocar um tapete de banheiro no piso do box para não cair ao tomar banho.
Stayed 1 night in Feb 2025

8/10 Good

Itamar

Liked: Cleanliness, staff & service, property conditions & facilities

Viagem a trabalho

Bom para uma noite
Stayed 1 night in Feb 2025