Search RV Parks in Sao Paulo Pirituba Station

"Hello Hilton Team, I am writing to request an update on Case #266990621. On Tuesday, 03/24, I spoke with Charlotte and Kelsha for over 90 minutes regarding a significant hygiene and maintenance issue at the Hilton Garden Inn Rebouças Sao Paulo. Stay Details: Location: Hilton Garden Inn Rebouças Sao Paulo, Room 1015 Guest: Rama Shankar (Hilton Honors #227127116) Booking: Hotels.com Itinerary #72072378332757 The Issue: The plumbing in Room 1015 is unable to flush standard toilet paper or flushable wipes. Management claimed this is standard for Brazil; however, having stayed at multiple other properties in Rio and Sao Paulo this week, we know this is not the case. Being asked to bag soiled paper is unacceptable and does not meet Hilton’s global brand standards. Requested Actions: 1. Permanent Resolution: Please escalate this to the internal maintenance and leadership teams to ensure the plumbing at this property—specifically Room 1015—is brought up to Hilton’s international quality standards. 2. Compensation: Given the significant inconvenience and the $250/night rate paid, I am requesting a 2-night stay voucher valid at any Hilton property worldwide as a gesture of goodwill. As a loyal Diamond member for 10 years, I look forward to your prompt resolution of this matter. Best regards, Rama Shankar, MBA., 10-year X-Diamond – Current Silver Hilton Honors Member Location: Hilton Garden Inn Rebouças Sao Paulo, Room 1015"

"Breakfast had excellent and healthy choices. Very pleased with their menu choices. Location was very good. Overall was very happy "

"This independent hotel was a pleasant surprise - clean, responsive, friendly, simple, good location. After dealing with annoyances and inconsistent cleanliness at chain hotels during other stops on my trip, I thought Bê was refreshing and would return whenever in SP. "

"Good breakfast"

"The property is clean and it works if you just need a place to crash. Location is great and there’s an excellent “padaria” in the corner. Staff have no permission to enter your room while you’re staying so if you stay many nights it could be a problem but staff is attentive if you need help. Eugenia (a lady on cleaning duty) was super nice and picked up the trash from me, gave me extra soap and towels when I complained. "

"Good stay"

"Great location, comfortable and convenient. "

"Pool was horrible.the room smelled of mold.nothing was near by."

"Wonderful staff and perfect location, neat cafe, restaurant, gym options. Many students and medical types because of universities and hospitals nearby."