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Koncept Residence Hotel

3.5 star property
Guests at Koncept Residence Hotel enjoy spa services including massages and manicures, while sipping quality coffee and benefiting from quick check-in

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Travelers find genuine relaxation at Koncept Residence Hotel with spa treatments like massages and manicures/pedicures. Enjoy free in-room WiFi, an on-site cafe, and nearby shopping. Past guests consistently praise their experiences here.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

About this property

Koncept Residence Hotel

  • Property highlights
  • You can look forward to free continental breakfast, a terrace, and shopping on site at Koncept Residence Hotel. Treat yourself to spa services, such as a massage or a manicure/pedicure. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
  • You'll also enjoy perks such as:
    • Free self parking
    • Free bicycle rentals, express check-out, and express check-in
    • A front-desk safe, a banquet hall, and wedding services
  • Room features
  • All 55 individually furnished rooms include comforts such as fireplaces and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Heating and fans
    • Showers, bidets, and free toiletries
    • LCD TVs with cable channels
    • Wardrobes/closets, separate sitting areas, and separate dining areas

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  • Pet friendly
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9.2 out of 10, Wonderful, 894 reviews
The price is AED 505
AED 604 total
includes taxes & fees
3 Jun - 4 Jun
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Policies

Check-in

Check-in time starts at 2 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for BAM 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, BAM 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: BAM 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Koncept Residence Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Koncept Residence Hotel?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Koncept Residence Hotel?

Check-out is at 11:00 AM.

Where is Koncept Residence Hotel located?

Situated in Sarajevo, this hotel is within 3 mi (5 km) of Ilidza Thermal Riviera, Bosna, and Bosmal City Center. Roman Bridge and Jewish Museum of Bosnia and Herzegovina are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

8.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 63 out of 97 reviews
Rating 8 - Good. 20 out of 97 reviews
Rating 6 - Okay. 11 out of 97 reviews
Rating 4 - Poor. 0 out of 97 reviews
Rating 2 - Terrible. 3 out of 97 reviews

Reviews

Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and restaurant
Stayed 1 night in Sep 2023
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice room
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
It's definitely worth it, if you don't mind being a bit further from the center of the city and attractions. I really enjoyed the breakfast buffet that was included. The staff are friendly and polite. Depending on the time of year parking can be a hassle. The location is a bit tricky to navigate by car or on foot.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Yahya

Liked: Cleanliness, staff & service
Overall staff was good minus two things for me. My air conditioning was not working. On the next day of arriving I had informed reception of it and was told it would work that day as there was an issue with the overall timer settings. Seemed to be controlled by one unit with room control. The next day I was told it was working but my room had an issue with the control. During my entire stay it wasn’t checked. Luckily in the morning the room was cold as I had left the window open. During the day towards evening room remained hot. Second was staff were amazing throughout apart from a particular lady at the bar found it difficult to smile like everyone else and it came across if you ordered something it was an inconvenience to her. I expected tea making facilities in the room but didn’t check this before booking so if like standard British hotels you expect this then note in a different country it’s not standard. Close to the tram station and local shops. I would still book here again dispute two short comings.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Helpful staff, early check-in and amazing breakfast
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Sinisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was a great and special was all you cam eat breakfast
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with everything
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Clean confurtable and best price
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Rooms are super cool, and the hotel has a vibe unlike any other hotel I’ve ever stayed in. Restaurant food was good and was also a really good value. Parking options are good too.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was good. There was a wedding on and the lobby was extremely crowded and loud with music blaring. Many people were smoking
Stayed 1 night in Aug 2022
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, Staff could be better.

Late night arrival. Nice new hotel. No food service or places close by open at 11pm. Staff was short with me when I asked about food and told me that the water was safe to drink. Didn’t explain in the morning where the buffet was located until after I was sitting for about 10 minutes.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities
Easy and close to airport. The problem was the smell of cigarette smoke in my room and while sleeping. The smell was very strong for a non smoking room.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Jovana

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Sayd

Liked: Cleanliness
Need better operation team
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Necrophobia hell

Spider hell. My bathroom was filled up with big spiders all over. There are spiderwebs in all corners. Cleaning overall is not existing.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Mirnes

Liked: Cleanliness, staff & service, property conditions & facilities
Freundliches Personal und super Hotel
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Yusuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sarajevo 'da Huzurlu Bir Konaklama

Özellikle otel çalışanları çok cana yakın ve ilgililer. Eşimin doğum günü olduğunu bildirmiştim; bunu dikkate alıp bize küçük sürprizler yaptılar bu bile bizi çok mutlu etti. Genel olarak otelde keyifli zaman geçirdik. İyileştirme tavsiyelerim; kahvaltıda mutlaka tost yapılabilecek bir makine, TV kanallarında daha fazla seçenek, banyoda daha fazla yardımcı malzeme bulundurmaları olacaktır.
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

Patricia

Liked: Cleanliness, staff & service

Por mejorar

Buena limpieza, aunque detalle de muebles (sillas) manchadas es un poco desagradable. Lo que nos molestó fue la música en volumen alto por pasillo de habitaciones e inclusive dentro lo cual, después de un largo viaje, fue desagradable. Pasadas las 11 de la noche, por fin, apagaron esa música y reino un delicioso silencio.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alles perfekt
Stayed 1 night in Dec 2022
Verified

8/10 Good

MUSTAFA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SAKIN HOTEL

SORUNSUZ GIRIŞ SAKIN BIR GECE TESEKKURLER
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Atilla Eymen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Güzel

Güzel temiz ve sakin bir otel. Çalışanlar gayet ilgili. Restaurant ve ortak alanlar temiz.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Amra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zum kotzen! Auch Hotels.com !!!

Wir kamen im Hotel an dem gebuchten Tag an und wurden im Hotel zurück gewiesen, die Dame bei der Rezeption sagte, sie habe kein Zimmer für uns, obwohl ich schon paar Tage vorher gebucht & gezahlt habe! Mit der Begründung,dieses Hotel arbeitet nicht mehr mit Hotels.com zusammen, was mir egal war und nicht mein Problem war, denn das Zimmer war schon gebucht & gezahlt! Wir standen da, bei so einer Hitze mit 2 Kindern! Das Geld habe ich v Hotels.com noch immer nicht zurück bekommen!!! Eine Frechheit von beiden Seiten!
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Sargon

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Unter dem Bett lagen mehrere Getränkeflaschen, schmutzige Socken. Das geht gar nicht. Im Badezimmer waren Haare auf dem Boden.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel and its staff were great. Customer service was on point. My one complaint was that when I called to confirm the booking, I asked to make sure there was a shuttle to the airport provided by the hotel. The lady on the phone assured me there was one 24/7. We had to leave for the airport at 4am. When we arrived at the hotel, the clerk said the shuttle only ran from 8am to 8pm. He called me a taxi but that was then an extra unexpected expense costing us another 25km with all our luggage.
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Mauricio

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The entire hotel smells like cigarette smoke. This is not unusual in the Balkans, and you end up getting used to it, but it was not pleasant. Other than that, the rooms are clean and quiet. Bathroom amenities were also fine. The hotel is conveniently close to the airport but is not close to the city center; you have to take a cab. Breakfast was good and the staff were nice. Bear in mind for the airport shuttle that what the hotel does is hire a taxi, which is fine, but you have to pay for your bags. Overall, a good hotel but the cigarette smell was very unpleasant.
Stayed 3 nights in Jun 2022