"I booked a 3 bedroom apartment. One washroom shower had a big crack on the floor. We took picture and reported to the reception desk. They didnt switch our room. When we took shower, the whole washroom got filled with water. We reported to the reception. They gave us a wiper to clear the floor. Also due to the crack on the floor, the shower floor was shaky and unsafe to use. Also, the description of the apartment stated, there is a sofa bed in the living room. But in reality, it was just a sofa which cant be converted into a bed. The kitchen had ONLY 1 glass, 2 tea cups only which is not sufficient for a 3 bedroom apartment. There are not cooking utensils to cook, so the presence of a cook top is useless. Also, the reception provides only 4 Bottles of water per day which was very disappointing . We stayed in Makkah and Madina, the hotels provided water atleast 3 to 4 times a day without a restriction on the count. Lastly, when you enter the address in google maps, it shows, permanently closed, so we had to ask locals to help and guide us to the hotel. Very disappointing experience "
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