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"Very nice hotel with welcoming touch. Service at the desk was really nice, we enjoyed the complimentary drink. Huge breakfast selection. Well situated to walk around the city. Matsumoto is a charming city with great vibe. Should have stayed one more day."

"Great front desk staff. Nice room with great water pressure in the shower. Requested ice delivered in a minute. "

"Place was nice, we got a kind attention for our anniversary. The schedule there is very precise for the check in, food, etc… choice for the drink is very very limited compare to other hotel. Very hard to find hot water unless you pay to have access to the lounge. "

"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."

"This place was very nice, in a great location across from the station. It’s a bit dated but well kept up, so there are features that are now quaint like the clock radio in the headboard of the bed. The room was nice and room with a huge tub. Breakfast was ok but not special. "

"Staff were helpful and friendly. Room was clean and of a good size. Laundry facilities were also good "

"Cleanness and breakfast "

"Spacious room for reasonable price. They supplied a bottle of water and teabags everyday."

"Matsumoto, nearby the train station is a delight! This hotel is just a few minutes walk and there are dozens and dozens of places to shop and eat nearby. The hotel is super clean and the staff is excellent. What a great stay!"